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              <text>            5.4                        Lai, Floyd. Interview April 10th, 2023      SC027-49      00:51:43      SC027      California State University San Marcos University Library Special Collections oral history collection                   CSUSM      This oral history was made possible in collaboration with the Cross-Cultural Center and with generous funding from the Instructionally Related Activities fund.      csusm      California State University San Marcos. Cross-Cultural Center      Education, Higher      Human rights      Civil rights      San Marcos (Calif.)      student activism ; advocacy ; intersectionality ; identity      Floyd Lai      Madeleine Meyer      Video      LaiFloyd_MeyerMadeleine_2023-04-11_access.mp4      1:|12(14)|23(3)|42(9)|55(3)|67(18)|80(14)|100(16)|113(8)|124(10)|138(13)|151(17)|166(2)|179(9)|193(5)|208(8)|223(8)|234(15)|248(10)|261(9)|274(2)|287(7)|302(2)|315(5)|330(6)|343(6)|358(2)|372(14)|385(11)|399(4)|415(9)|431(8)|440(17)|452(13)|467(15)|482(5)|499(8)|513(10)|528(8)|543(9)|557(15)|571(6)|587(10)|601(16)|614(16)|632(16)|645(2)|661(9)|676(4)|691(11)|704(6)|717(11)|735(6)|736(1)                  0            https://archivesoralhistories.csusm.edu/files/original/cdc9cc3afd3d45aade44b574d2e95ada.mp4              Other                                        video                                                0          Introduction and Background                                        Interviewer Madeleine Meyer introduces Floyd Lai, who was Director of the Cross-Cultural Center from 2011 to 2023. He talks briefly about his family background and childhood, as well as his identity as a Chinese American. Lai then describes his educational journey and how he originally went to school for environmental engineering. After a lackluster experience, Lai decided to switch career paths after interning at the Cross-Cultural Center at UC Irivine.                                                                                    0                                                                                                                    375          Student Activism and Social Justice                                        Despite not having a specific background in courses related to activism or advocacy, Lai describes how the Cross-Cultural Center and different lived experiences impacted his perception. Self-exploration is defined as a major contributor to his understanding of accepting peoples differences. Lai also discusses how living as an Asian American has impacted his goals for activism and social justice.                                                                                    0                                                                                                                    648          The Earlier CCC                                        Meyer asks Lai to remember the CCC when he first arrived in 2011. Back then, the University Student Union had not yet been built, and several student organizations such as the Black Student Center were not yet founded. Coming from University of California Irvine, with one of the first Cross-Cultural Centers, Lai describes how his previous experiences impacted his work at the CCC. As the center expanded, Lai recalls more and more programs and spaces began ;  including the Activist Lab, Critical Cougars, and others. Through all of these changes, Lai considers the student body to be more transformative. Every year brings new students, new ideas, and new opportunities for growth.                                                                                    0                                                                                                                    1034          The CCC Programs                                        Lai briefly describes a few of the programs that the CCC offered throughout his tenure. Lai also identifies the four specific areas of focus: developing cultural competency, activism, advocacy, and critical engagement across social identity groups. Some of the programs that facilitate these goals include: Critical Cougars: Unlearn, Relarn, the Activist Lab, as well as the expansion of identity-based student organizations such as an APIDA (Asian Pacific Islander Desi American) center at CSUSM.                                                                                    0                                                                                                                    1540          Personal Growth from the CCC                                        Lai considers the role that the CCC has impacted his personal and professional expansion. Beginning with an internship, and later six years of work, at the University of California's Cross-Cultural Center, Lai describes how different programs, roles, and students have impacted him. He attributes his work at the CCC to expanding his understanding of disabilities, for instance.                                                                                     0                                                                                                                    1810          Challenges at the CCC                                        Considering the different challenges in his tenure as Director of the CCC, Lai recalls how the pandemic forces the entire campus to switch online, and how well it was handled. He also discusses the pushback against Critical Race Theory, as well as to different outreach programs. Overall, Lai stresses his goal in educating the next generation, and that challenges have not deterred him.                                                                                    0                                                                                                                    2194          The CCC Coexistence with Student Identity Spaces                                        As more and more student identity-based spaces open, Meyer questions Lai regarding the role of the CCC. Lai addresses that the CCC has continued to coexist with the expansion of other student centers because of its role in providing a space for those students who do not feel represented elsewhere. Currently, with approval of an APIDA center, Lai acknowledges that the role of the CCC will change as its demographics shift, yet the purpose to advocate for activism and inclusivity will remain.                                                                                    0                                                                                                                    2643          The Future of the CCC                                        Lai considers the role of the CCC in the future, in an ideal world. He considers the financial aspects of being a student, and how the CCC could better facilitate student-incomes. Regarding disabled students, he also considers the potential for programs that coexist and yet go beyond those offered with Disabled Student Services (DSS).                                                                                    0                                                                                                                    2895          Some Favorite Memories                                        From his time as Director, Lai recalls some favorite memories. Working with different student graduate assistants are some of his highlights. He specifically enjoyed watching his first-class of graduates, wherein he began working with a freshman class and witnessed their collegiate careers and graduation.                                                                                    0                                                                                                                    Floyd Lai served as Director of the Cross-Cultural Center at California State University from 2011 to 2023. In this Interview, Floyd discusses the growth and development of the CCC in conjunction with other student organizations. As a self-identified Chinese American, Lai addresses how his personal, educational, and professional background have informed one another.                Meyer: My name is Madeleine Meyer and I'm here today in the Kellogg Library interviewing Floyd Lai, director of the Cross-Cultural Center here at California State University San Marcos, (for) the Cross-Cultural Center Oral History Project. The date is Monday, April 10th, 2023, and the time is 4:38(pm). Hi Floyd, could you introduce yourself and talk a little bit about your early life? Where did you grow up, what your parents did for work?  Lai: Hi, Madeleine. Yeah, so my name once again is Floyd Lai. I use he/him pronouns. And I grew up, I was born originally in, on the island of Oahu, in Kahuku, which is on the North Shore. My parents are both immigrants from Taiwan . So, they immigrated in about the early seventies, to Lāʻie. Went to school there, got married, went to school there, and that's where I was born. Eventually moved around and arrived in southern California when I turned six. And I've grown up mostly in an area called Roland Heights up in the Los Angeles, greater Los Angeles area, county area. Um, since then, my parents, being immigrants did a couple of different jobs. When we first started and they first came over, they were helping out with a restaurant here in California. And so that's what partly brought us here to California. And then over time, my father eventually went into, as an entrepreneur went into his own business. And so we have, since I wanna say about the mid-nineties, he um, we have a manufacturing business in zippers . And so, my--it's a family business, although I'm not a part of it, and so (laughs) I'm indirectly involved, but so they manufacture and create zippers for the garment industry in general.  Meyer: Oh, that's really interesting. So what was your educational journey like? I understand that you got your degree in bioengineering from UC (University of California) Irvine, is that correct?  Lai: Almost, almost. It was in environmental engineering.  Meyer: Oh, okay.  Lai: So, yeah, I don't think biomedical or bio was, was quite ready yet. But at Irvine where I went to school, my original, I graduated the degree in environmental engineering. In my junior year I had a(n) internship, which allowed me to go and actually experience what it was like, kind of taking samples of water and you know, doing things. I went and visited government agencies to kind of see a history of what the land looked like prior to the current state, just to see if there were any underwater tanks or anything that would hold anything hazardous. So did that one summer and realized I didn't like it. I didn't see myself doing that for very much longer. And one thing that was different though is that I was heavily involved on campus, and so I was involved in a couple of different student organizations. I interned as a Special Projects Intern at the Cross-Cultural Center. So that was my first introduction to multicultural or cross-cultural centers. And so because of that, it really allowed me to kind of see that I enjoyed working with students and kind of being able to develop programs and being a part of something like that. And it took a mentor of mine, someone I consider a mentor, to tap me on the shoulder and say, “Hey, you'd be really good at this. This is something you might want to consider as a career.” By then I was so far along in my degree that I decided not to change, but rather just complete the degree. And after I graduated college, (I) went into the field of student affairs, which is kind of the work that I do now. And so that's kind of how I got into the pathway of where I am today. My, I decided to work to see if this was kind of the field I wanted to get into. And fortunately, the mentor who I consider someone who kind of guided me on this pathway, left the institution (and) came back, or left southern California, came back and was in a new position and was looking for someone. And so I, that's where I got a job with her, at Alliant International University. It was kind of a jack of all trades ;  I learned a lot of different skills. It was a very small institution. And so I learned, I was the Student Affairs Coordinator, but I did a lot of different things while I was there. And so, that was only gonna be one year. That turned into three, and then I finally decided that I needed to go to grad school, so I ended up getting my graduate or master's degree in post-secondary administration and student affairs at University of Southern California. And so, in that process, about a year into my program, there was an opportunity to go back to my alma mater at UCI (University of California, Irvine) and get a chance to work there as a program coordinator. So I was in my graduate program. There was this opportunity, I wasn't sure how this was gonna work, but I decided to go for it. (I) was hired, and so I essentially was doing a large commute between Irvine, downtown LA, and West LA where I lived. And just kind of making that work for the couple years that I was there. That eventually ended up being my full-time position at the Cross-Cultural Center at UC Irvine. I worked there for about six years, and then as I was looking to see what the next step would be in my progression of my career, an opportunity occurred down here at Cal(ifornia) State San Marcos, in twenty-- about 2011. And so, I was hired in June of 2011 to work here at Cal State San Marcos. I've been here ever since.  Meyer: Mm-hmm. And you're the longest running program director, right?  Lai: I am, yeah. So, we've had, I'm the fifth person that's been in the position as the, at the time, Associate Director of the Cross-Cultural Center. But, I've been the longest serving.  Meyer: Okay.  Lai: And so I'm going on about, (my) 13th year now that it's 2023, so.  Meyer: Okay. Were there any particular instances in your life in which you decided that student activism and social justice was really what you felt passionate about? Was there like any one incident or student you helped or?  Lai: Yeah. I don't know if there was one single instance necessarily. I--again, my degree was in environmental engineering, and so someone who has that sort of degree, their course load or their classes are pretty set. I was double majoring at the time or attempting to double major with a degree in Japanese language and literature. Which didn't happen. But--so there was very little time for me to take, you know, extensive sociology courses, ethnic studies courses. I took one Asian American Studies class. But I think those opportunities, along with the work that I did at the Cross-Cultural Center, really opened my eyes to what might be possible. I wouldn't say that I was passionate about the work in that regard, but I think as a student, I really enjoyed the topics and issues that were being brought up. A lot of it was around self-exploration, better understanding my own identities and how it interacted with some of the experiences that I had. I will say that I think something that was seminal was I um, in about nineteen, mid-nineties, about ninety-five or so, the internet was still kind of in its early infancy. This is when we had to go to chat rooms or go to, go to certain rooms to be able to chat online and talk to one another. And I was still, you know, I was new to the technology, but I had um, was in one of the labs and I received a message indicating, that you know from someone randomly somewhere that, you know, pretty much told me as an Asian American that I was ruining his career, his academic career. And that he wanted to basically kill every effing one of us. You know, I didn't know what, how to react to it at the time. I went to the person in the lab, let them know, realized I wasn't the only person that received that message. Turns out I and a bunch of other folks that happened to be in the lab and also happened to have Asian sounding last names, were the first instance of a hate crime over email at the time at UCI (University of California at Irvine). And so that experience was sort of a culminating experience for me when it came to how one's identity can impact their lived experiences. Right? Up until--not that I was unaware of that before, but I think as an Asian American, the experiences I had weren't necessarily equivalent to maybe, let's say a Black American or, someone who might identify as Latinx. There wasn't even that term back then, right? And so those are the things that I think really opened my eyes.  And so I got more involved, invested in the work that the Cross-Cultural Center did at UCI, and because of that, that allowed me to explore those areas that I probably wouldn't have if I had continued to go into the field of engineering. I take all of the learning I got, the way I think as an engineer and try to apply it in the work I do today. And so definitely it still serves me in a lot of ways. Um, but it was, I would say that experience coupled with the support that I got from the Cross-Cultural Center and the mentorship that I got, and the opportunities I had to work there that allowed me to find this field of student affairs, and specifically multicultural affairs, is the work that I do. And so, that's been kind of the trajectory and the pathway that I've kind of fallen into. And, you know, like with any position, I don't know how long I'll be somewhere, but there's definitely something unique and special that I've experienced here at Cal State San Marcos that is reminiscent of my time as an undergrad at UCI that I think they're very similar in that at that time, Irvine was not as big as it is now. And it felt very--it was, it felt like it was just, it was just coming into its own. And I feel like Irv-- Cal State San Marcos is in a similar way kind of coming into its own as well. And so I think I enjoy those experiences and why working here has been a great opportunity for me to continue to grow and develop as not only my professional career, but also participating in the student life that occurs here on campus.  Meyer: Right. Right. Okay. So oh, you can go ahead and take a drink. Yeah. Did any, could you describe what the Cross-Cultural Center was like when you first came aboard here?  Lai: Yeah so, my understanding and I'm a person who, when I learned real early an adage that I, again, one of my mentors said, you know it, you don't, you're not really sure where you're going until you really understood where you've come from. And so I've taken that to heart in a lot of ways. And so, I worked at UCI for about six years and really understood the history. Coming here I had a very similar, I didn't know fully--it's different. It's a different campus. It's a different population of students that I work with. And so, it took some time to kind of understand sort of the history of what the (CSUSM Cross-Cultural) center is. So, it really appealed to me. We at the time were called Multicultural Programs. There was a Cross-Cultural Center. It was up in what is currently now where the University Advancement Office is located in the Commons Area, kind of up there. And I had two offices, that was kind of the center. And then I was a part of the Student Life and Leadership (SLL), which is now has also evolved in, it has a different name now on campus: Student Leadership and Involvement Center now. But back then it was SLL. And I was hired on as the Associate Director of Multicultural Programs. And so what that meant is that I was a part of Student Life, or at that time, Student Life and Leadership. And I oversaw the Cross-Cultural Center, but it was also integrated into much of the other programs, which included orientation at the time, student, student organizations, fraternity and sorority life. It was all encompassed in that department. So, I had colleagues that had a specific area. And then my area was in Multicultural Programs, or the Cross-Cultural Center. We were a small office (laughs). My desk was literally in the middle of everything. No walls, you know, I was just there and everything kind of happened . There was comfortable couches and things but it was, you know, it was busy. It could be loud at times. And so, I had to either kind of zone it out so I could focus on the work, or really develop relationships with the folks and the students that were there. It was, it felt you know, we were still kind of growing in a lot of ways. And so, I used the first couple years to really understand, or at least try to understand where the Cross-Cultural Center at Cal State San Marcos, what its history had been, what its legacy was at the time, and what it could be, and really understanding that. Um, and so that's kind of the first kind of impression I got.  I know I did a lot of walking back and forth between my quote unquote office or upstairs. So about, probably about two days or three days after my first day, which was June 11th, I remember that 2011, or maybe it was (June) 13, whatever that Monday was, Dilcie Perez, who was my supervisor at the time, took me to a meeting to talk about the development and construction of the new University Student Union (building on CSUSM campus that houses student organizations) at the time. So, I got a chance to see kind of what was gonna happen within the next couple of years. And sure enough, soon as, you know, this Union the Union was built, we had a much larger space. We--at the time, there were still only the three centers. So, it was the Cross-Cultural Center at the time, (another center) known as the Women's Equity Center, or the Women's Center, I should say. It was before it was called the--what it's current name is (Women and Gender Equity Center), and then the LGBTQIA Pride Center. So it was just those three spaces and so we each had a space, and really it was a lot more square footage, a lot more opportunities to kind of do programs and do different things in those spaces. So, I've seen kind of an, an evolution of how space has affected and been an integral part of what the students experience. Right? And so, they had now a larger space they could call their home and be able to participate in the programming that we did.  Meyer: Nice. So, obviously a lot has changed in the years since you have been Director of the Cross-Cultural Center. What do you think some of the biggest transformations are? I mean, obviously the space transformed.  Lai: Yeah. I think, you know, students are different, right? I think every year there's a new crop of students that come in, comes in, and so their--the demographic, their experiences are very different. The last couple years with COVID in particular. So there, so I think of, you know the students we have are part of the differences in trying to ensure that we're fulfilling our mission and supporting the students that come in, whatever experiences they have at the time. So, that I think has evolved and shifted and changed. I would say the issues too, I think back when I started, not that it wasn't an issue, but I think questions about diversity, equity and inclusion, weren't as divisive as they feel like right now to some degree. And the ability to have a difference of opinion, or even be diverse for lack of a better word, it seemed like there was less of that animosity or even a question of whether that's even integral or important, than there is now. And so that's been a shift or change that I've seen. Besides obviously the space. I think the mission has shifted and evolved and changed. So as I've gotten a better sense of, one, honoring and understanding what the history of the Cross-Cultural Center was here at Cal State San Marcos. You know, after a couple years, I wanted to put my own sort of spin and, or impact it in a way that I thought would benefit the students that were here at the time. And so, the mission, not that it's evolved, it's kind of--well no--it has evolved in a way that I think is trying to be more --trying to meet the needs of the students that we have currently. So those are some of the things: the programs, the way it's organized as well, programmatically, so that it aligns with our mission. We're trying to be more strategic about that as well. And so those have been some of the things that I think I've seen kind of shift and change, as well as I think just the, just the natural budget cycles, politics and other things that occur on a college campus.  Meyer: Can you talk a little bit about the programs that you guys have?  Lai: Yeah, yeah. Our current iteration now, we have, our focus is in four specific areas which include: developing cultural competency, activism and advocacy, critical engagement across social identity groups. So, we come from an intersectional lens. And so, recognizing that there is, there are ways that different people and different identities can interact and have unique outcomes. And so how do we explore that a little bit? And then the retention of underrepresented students in ensuring that they stay here and are successful. We have a high number of students who are first generation college students. And so recognizing that there is additional support that's needed. So those are the four sort of main pillars, for lack of a better word, that we have in the Cross-Cultural Center that really round us in the work that we do in the mission of the center. The programs we put on mirror that. So, we have program series, that we kind of--as a guide for our students. When I first came on, I think--and I think with anything we want, I was still learning, and so the students had some set programs that they put on, and you know, it would change and evolve depending on what the student's interests were. And so, it felt like it was not something con-- there was always an underlying thread, but there was not something that felt like it was consistent. And so, probably about five or six years ago, we instituted more of a program series that aligned with the themes that I shared earlier. And so, some of them are direct correlations. So, for example the Activist Lab, that meets our theme of advocacy and activism, it's an exploration of different ways in which students or participants can see who, what activists, who they were, what were their causes, how did they approach creating social change. Protest is absolutely an integral part of it, but it's not the only way that I think, um, students oftentimes think may be the only way. And so really helping to explore the different avenues of creating social changes is what we do within the Activist Lab.  The other one we do as far as retention is called Academe &amp;amp ;  Me, it used to be called Tukwut Talks: Conversations with Faculty. But it was really about how to create programs that allow students to develop relationships with faculty members, recognizing that they were students themselves at one point, had highs and lows. And you know, and really humanize, I think for lack of a better word, because I think students oftentimes, either if they don't have a question or unsure about having a conversation with their faculty member, they don't. They--what do we talk about kind of a thing, right? And so they often put 'em on this sort of pedestal. And so inviting faculty--and even now we have grad students come in and participate--but let them know that it's okay that they have, they're just like anyone else. Maybe even learning about a particular subject of study that perhaps they didn't even know was something they could study. So that particular--Academe &amp;amp ;  Me is really about helping to hopefully create a pipeline of students to go into the professorate or into academia. Again, developing relationships with them and so, that's part of how we hopefully can retain our students. One final thing that we do, well two others I'll speak to. One is Critical Cougars: Unlearn. Relearn. And so that really aligns with the notion of how do we explore those different identities? And in the critical engagements and this around across social identity groups. It's kind of our largest sort of bucket, ‘cause anything can be sort of put in that particular bucket, but it's really about how do we unlearn maybe things that we learned in high school, how do we relearn or even learn for the first time things that we weren't taught necessarily, depending on where we went. And how do we evolve and continue to change and challenge ourselves critically in the thinking that we have. And so that's what that sort of program does.  And then finally, I'll speak to something--my identity is, and I didn't, I spoke part of it a little bit earlier when I introduced myself, but my parents are from Taiwan, so I identify as Asian American, specifically Chinese American. And so, currently at Cal State San Marcos, there isn't a physical building, or a center dedicated to Asian Pacific Islander Desi American students. So with that vacuum, I said you know, the Cross-Cultural Center and oftentimes a Multicultural Center has served in that sort of capacity ;  where the space is there but the other, like the LGBTQIA or the Women's Center, this Cross-Cultural Center in other, not necessarily here but in other spaces, they've been--they came from that space. And then once they had a critical mass or felt the need, they were established. So in the same vein, we don't have one currently. So because of that, and partly because of my own identity as that, we have a program called Defining Diaspora: Asian Pacific Islander Desi American Identities. Which essentially is just an exploration of that really large group of individuals and identities that fall under that sort of diaspora. And so, a lot of programming is, can be about a specific individual, a particular culture, a particular practice or tradition in those areas. And so that's kind of what Defining Diaspora is meant to do, is to really help to expose students of those identities, or those that aren't and wanting to learn more about to those types of cultures and traditions that are part of that.  So those are kind of the programs we do. Underlying all that is really a focus on social justice work. And so, things that my predecessors started, my immediate predecessor, Sarah (Sheikh) started was the Social Justice Summit, which is kind of a three-day, two-night retreat. Which really allows a small group of about forty students the opportunity to explore their personal identities, better understand what social justice, that term, ‘cause I think we throw it out a lot of times. We want, you know environmental justice, this kind of justice. And so, what does it really mean when we talk about social justice? Having an understanding of the dynamics of either oppression or privilege, and really exploring what those concepts are. And then, we hope, and it's you know it's not always perfect, but it's that third day is then a focus as we return or plan or prepare ourselves to come back to campus. How do we become allies or co-conspirators, or how can we better support those communities or identities we may not necessarily have ourselves? And so, that has been something that's gone on for a while, again that predated me, and we've just kind of expanded and grown that. So, now we have in addition to the summit, which has been on hiatus because of COVID but we hope to bring it back this fall, the Symposium which is kind of more of a conference style. And that sprang out of an understanding that even, again, I'm a big proponent of tradition or just what legacies have been left behind. There were you know, faculty and stu-- staff that really wanted to take an opportunity for the campus to explore what social justice means in a conference sort of setting. So whether it's workshops, presentations. So that kind of has evolved into our Social Justice Symposium. And then when COVID hit, we couldn't do either one of those. And so we, my GA, graduate assistant at the time Daniela (Carreon) we, in discussions, we wanted to start a scholars program. And so, it's kind of a little bit of the summit. It's not the overnight, because it's kind of a class setting or curriculum. It's over the course of a couple weeks. Similarly, not a very big class, but very intimate for folks who want to be able to learn about these things and be scholars. And so the hope is that they're all connected in some way. Scholars can help in presenting at Symposium, Scholars can also be some of the mentors at the Summit and retreat. And so that's another area that we focus on in the Cross-Cultural Center, in collaboration now with the other centers, Student Life Centers that exist here on campus.  Meyer: In what ways do you think, has your involvement with the Cross-Cultural Center helped you expand and develop as a person and as a professional? I know you've touched a little bit (overlapping dialogue) but-  Lai: Yeah. Yeah. No, you know, the work I do, I would say absolutely students are at the heart of the work that we do. And so, as students have evolved and changed in their challenges and their perspectives have evolved, I in similar fashion, I think have learned from that as well. And so--it's not, I say this to students all the time: it's not about saying, “Oh I took this workshop. Check, I'm done with diversity, or I'm done with this topic.” It's an ongoing, you know, lifelong pursuit of recognizing and interacting with people that are maybe different from you. And everyone's gonna have a unique perspective or a unique--I mean there are similar, you know places or, you know people connect to. But everyone's different. And for that reason, I think I've evolved and developed a more nuanced approach in how to not only have the conversation around , um, diversity, equity, inclusion, even topics of social justice. I view my role oftentimes as the Director (of the Cross-Cultural Center) in how do we invite people to have those conversations? Even if they're difficult, even if they're challenging, even if they're divisive. Which I know is so hard to do, because why would I wanna sit across the table from someone who absolutely does not believe I should exist or doesn't agree in a lot of different ways. But I think it's through that process, that I've been able to kind of learn and grow as well on either approaches or ways in which we can kind of bring people to the table to have these types of conversations. It is my belief that I think, and I take that to heart because it's my own experience as I've better understood you know, the various isms, prejudices, biases and whatnot that I am a better person for it. And I'm more aware of situations and things that can be changed to enable folks to feel like they're included as part of that experience, whatever it may necessarily be.  So, you know my father is an immigrant as part of his identity. He was also, he was born in 1940, and so he was prior to the polio vaccine. So, he has a disability in the sense that he at the time had a brace, and now it, now he's in a wheelchair. But that allowed me to recognize, I mean, we got so many stairs here at Cal State San Marcos, sometimes it's hard to know where people have accessibility and things like that. But so that's something I you know, I grew up with and I recognized, so I thought, “Oh yeah, I know about disabilities. I get it.” And then more recently at a conference I attended, and this is COVID was still happening, we had the stickers that said, “Hey, if it's green, we can hug each other. If it's yellow, you know, maybe like elbows or whatever. And if it's red, no, I want to stay six feet away,” kind of thing. And so, I was part of a registration group, and I share this in the workshops that I do with students, but I said, “Okay, great. We're done, right? We just gotta do the stickers.” And a colleague of mine said, “Well, wait, what if they're colorblind? How would they know which color to pick?” Never occurred to me, because I'm not colorblind. So, we eventually found a solution. We wrote down, you know, R, Y, and G, so folks could at least see what was written there, regardless of the color.  But it's those things, those interactions. And I realized that, you know, it's not until you're either confronted with something or maybe you say something you (laughs) you know, you probably shouldn't have said that you realize or better understand sort of the experience. And so, my hope in the work that I do with the Cross-Cultural Center and the experiences that I've gained, I've learned every, every time I've had an interaction, how I can better hopefully have a future interaction or things that I need to work on myself a little bit more in recognizing. And so it's an iterative process. And so, I think that's been something that I've been able to take away because of the fact that I work in a space like this. Versus a corporate you know, entity or things like that. But because of this, it gives me a really unique perspective on how our society functions and what things we can do to try and really be as inclusive as possible for all.  Meyer: So as your time in your role as director, what are the greatest challenges that you believe the center has faced? I know the pandemic probably threw a wrench in everything.  Lai: Yeah. Yeah. I think that's a big one, right? I think having to pivot within a couple weeks, I think the university did an amazing job. You know--it's hindsight now knowing some of the impacts. But I think in the moment, having to do that, definitely that was one challenge, right? In having to deal now, I think with students who have to relearn what it's like to be in college, ‘cause they really didn't really get that experience or relearn what it means to learn even. Because I think those expectations have shifted and changed. I would say also in my time here, I mentioned a little bit earlier, there is I think more of a--I wouldn't even call it a critical view of, but critical in the sense of like something that is a critique. Less--It's very critical. I think a lot of folks are questioning things now related to--let me think. Oh, I'm trying to, it's blank. It's not coming to my mind right now, but just even the necessity for diversity, equity, and inclusion there are-- Oh, critical race theories, CRT, that's one. Which I think has somehow--education has always been I think viewed in ways, understandably, because tax-- Public education, I'll speak to because tax dollars go into it, and so how can we be most sufficient and effective and so forth. And I get that. But even, you know, things like affirmative action which is, we don't have in California, but even those concepts and ideas of how do we outreach to underserved or underrepresented populations. Those things that I think were differences of opinion or approach with regard to policy has taken a very dark turn in the sense that it's very personal in a lot of ways. And I know and I'm not--I again, I was an engineer(ing major), so I didn't take any sociology or gender equity studies classes. But I think it may be second wave feminism but this, the personal is political, is a truism that I think is in a lot of ways where a lot of the policies and things that are being done are directly targeting certain groups. And so the challenge for me, and I've wondered this as well because I've seen states now, right? And their legislatures look at different ways and approaches, such that for example with regard to students that may go to university in Florida, are getting a very different experience when it comes to interacting or working (with) others. Partly because of what they can't necessarily discuss or talk about. I have colleagues, and I'm sure I think I heard from others that Offices of Diversity, Equity, and Inclusion had to rename themselves because they were illegal now to be in some of those spaces.  So I've seen that shift in the sense that I think I'm gonna be, I--my goal as an educator is to really help the up-and-coming generational students think differently or to be prepared for the work that they do. Now, it's gonna be compounded by the fact that based on your geography or location or where you go to school, you're gonna have a very different experience of things that you've been able to experience as a student. We often say that going to college is kind of a mini version of real life, but here you can make mistakes and the consequences aren't necessarily like, you know, a lot of times we try to find the developmental approach within Student Affairs. How do we do this differently? How do we, you know, it's meant to be a growing opportunity that oftentimes you don't get when you're out in quote unquote the real world. Things just kind of happen and you--that the consequences are what they are. So, my fear is that oftentimes now, if my goal is to have students be able to understand and interact with someone who has no idea or hasn't necessarily had these same experiences or similar types of experiences, doesn't have to be the same--what's that gonna mean then for our society as a whole? Right? Because again, depending on your geography or where you go to school, you're in a very different kind of educational experience compared to someone else who does. I think that where information comes from, there are some benefits with social media and other things where it has democratized and allowed multiple--even filming things, catching things that, police brutality and things like that. So a very democratized, but now the source of where things are and having some level of information literacy and recognizing where it's (media) coming from it, what's the purpose of what it is, and where's the quote unquote truth and where do you suss it out, is another challenge I think that I'm seeing as well in the work that we do. And trying to, we used to start with the same set of facts, and now the question is, “Are we still in, are we talking about the same set of facts or not?” (laughs) And so there's again, some of that that I think sort of needs to happen. And so I see that play out in the work that we do because, you know I may start with like, “Hey, so this has been the experience,” and someone might say, “No, that's not.” And so then I want to learn more about where that is. But it's not necessarily always productive, I guess. And so that's where I see some of the of the challenges in the work that we're doing with these types of spaces, Cross-Cultural Centers or Multicultural Centers.  Meyer: It's the politicization of something that shouldn't be. Yeah.  Lai: Yeah. In a lot of ways. I mean, I could say this, you know, this notion of public health and how politicized even with regard to COVID, right? The notion of--and some of this is cultural you know it's natural for me to think in terms of the collective, because that's you know in Asian cultures broadly speaking there's a collectivist sort of mentality in how that's supported. America has a very individualistic streak, which is you know it's not a bad thing. I think where the challenge comes in is where does one's, where is one's freedom impinged upon and where it's not? And that's been debated for a long time with free speech and lots of other things, but it has been politicized even in areas like public health to a lot of degrees. And so that's, yeah. So those, they're not new challenges per se, but there are new approaches to how do we have these types of conversations, or how do we help educate and teach about these things in a way that hopefully is broadening and enlightening. So.  Meyer: So what role do you see the Cross-Cultural Center playing as it coexist with the expansion of identity specific spaces like the Black Student Center and the Latin</text>
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              <text>/x Center?  Lai: Yeah, that's a great question and one that I wrestle with because I don't know if I necessarily have an answer myself. You know, I started at the Cross-Cultural Center at UC (University of California) Irvine which is one of the first centers, and this is the history that was drilled into me. Second only at the time at the UC system to a University of Washington, at a time when I think resources were scarce. And so, it made sense to start from a collective cross-cultural sort of center and space. And I would say even for, depending on where whatever campus you're on, either resources were tied or made sense that collectively these were cross-cultural or multicultural spaces. They weren't enough, you know. We have students, understandably within the Black communities, BIPOC, so Black, Indigenous, People of Color communities who said, you know, “Okay, this is a good start, but it's not meeting the needs that we have.” And so that's why these spaces then, you know , like a Black Student Center or other spaces have kind of evolved. The question then becomes: well where does then, once these things have evolved and come out of necessarily this space, what then becomes the role of this space where it started and how does it evolve and change? And that's what I've been wrestling with myself because--and I'm not the only one. University, UCSD, San Diego, they started with the Cross-Cultural Center and now they've got a Black Student Center, Indigenous Center, and all these other additional spaces. And so, it's been trying to figure out, besides programmatically, besides the history months or the heritage months, what are the ways in which they can interact one with another? And so, it's gonna be different on each campus. But I think the conclusion for me has been, you know, the Cross-Cultural Center is essential, especially if there's a belief and understanding, which a lot of my colleagues have, about the notion of intersectionality. We're more than just one-dimensional pieces. I'm, you know, I'm Chinese, but I'm also American. Identify as a cisgendered male. All of those things play with one another in the experiences that I have and/or the choices and decisions that I make. And in the same vein I think, there's always gonna be a place for a cross-cultural center or multicultural center, because these unique and specific spaces are serving a purpose. They're helping Black students getting the support they need because they either, whether it's cultural validation, whether it's just being with someone who doesn't question (laughs) why you're there. Or isn't peppering you with questions about something they may not be familiar with, which, you know, naturally happens. “Oh, what about this? Why do you eat this food? What's that?” You know, those types of things. And I think in most situations it'd be great, but there is an instance where I think there's fatigue in having to explain yourself all the time or, and so sometimes it's nice to just be, when you go into a space. Which I can see there's why there are certain spaces, whether it's the Latin</text>
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              <text>/x Center and so forth. So, I think some of it depends on the landscape of the campus of where a particular space may be at. Here, on our campus, for a long, long time, we just had the Cross-Cultural Center, which is the first one, and it wasn't necessarily born out of protest. Students didn't demand it, it was just, as I understand the history, administrators had said, “You know, we want to be prepared for the 21st century student here in North County.” And so, we think this is important. So we, you know, create this space. Soon thereafter, I want to say it was the Pride Center, and then, or maybe the other way around, the Women's Center and then a Pride Center that, you know, were under student government, ASI, at the time. So those were the three centers for a long time.  And then, you know Latinx students said, “We need a space. We're over fifty percent of the population, where our needs are not being met.” You know, and I for a long time, and I and because this is (laughs), I think I had a hard time sort of separating myself and not viewing it as a failure on my part, you know. And students would say, “Oh, it's not you, it's not you. We just need this space.” And I couldn't quite understand, “Well, I know you're saying it's not me, but what could I do to help support this population that we're not doing now?” And so, that was what was going on in my mind. And it took me a couple of well, it took a co--one person in particular and other colleagues to say, “You know, don't get caught up in that.” And eventually I was okay, right? Like, it makes sense that there are more of these spaces because that just provides additional support and resources for these communities. So, that should not be the issue, and you shouldn't get caught up in that. But, you know, it's hard and it--your pride takes a little bit of a hit when you're like: well, what am I not doing that is, that you need a separate space to occur? You know, in that same vein, and eventually there'll be most likely well, I know that the President (of CSUSM, Ellen Neufeldt) has agreed to an Asian Pacific Islander (and Desi American ;  APIDA) space here at Cal State San Marcos. And so, the programming that you know, is near and dear to me, doesn't mean I can't do it but, you know, instead of redundant programs, it'll probably go to a future APIDA center. And so, it's figuring out, I think what that role is.  And I wish I could say I had a great answer, but I do--I think what I've resolved myself to, or resigned myself to understand--that's probably not the way right way to say it, but is that there will always, I think, be a place for a Cross-Cultural Center or Multicultural Center space. What we do in that is gonna vary. And I've had to adjust. So that's the themes that I shared earlier. And the purpose of, in our mission and how we kind of structure what we do is intentional because it avoids or tries not to step on sort of the toes of the other centers and spaces, right? They have their own things that they do and they support the students. We all have different lenses through which we try to do the same work. And so, my role I think, as a Cross-Cultural Center is how do we build community? How do we bring these spaces together? And being more of a connector is something I've kind of started to better understand as far as what I think this, the role of future cross-cultural center or multicultural center spaces that maybe dealing with this might be is, is how do we connect these communities and keep them together in some way. And continue to find those gaps, those spaces where students may not-- An example is what if I'm multicultural or multiracial? I don't feel like I belong in the Black Student Center, or I don't feel like I belong in the Latin</text>
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              <text>/x Center if I'm both Black and Mexican. And so, I think that's where a space like the Cross-Cultural Center or a multicultural center could still serve as a purpose in exploring those identities, helping them to navigate the complexities of what that entails ;  as well as their gender, sexual orientation, all of that in helping them to decide that. So, I think that's what I've come to understand. But the--you know, the verdict's still out on what the (laughs) what that is, and our students keep changing. So, you know, there could be other things that we need to address and figure out as we move further along. But my hope ultimately is that whatever it is, that it'll still continue to serve the needs of the students that are coming to our university and to the institutions that they are applying to.  Meyer: What direction do you think the CCC should grow in from here?  Lai: Yeah. If I had my (laughs)--  Meyer: If you had your, if you had your dreams.  Lai: Of course. You know I think I would love to, and we're kind of moving in this direction, I would love to figure out better ways to support students financially. Whether it's through scholarships or other things. We are as part of I think this project as well, we're celebrating our 20th anniversary. Which you know, we're still pretty young. We're still kind of just getting out of our teen years, right? Into our twenties. But it's a great milestone I think, with regard to being here on this campus. And so, I think financially looking at ways in which we can support our students. I would love to expand our staff as well. I think-- t's funny, I've been the longest serving director, but I've also been a staff of one. And so, in some ways I wonder if I've, if I'd been successful, if there would've been more, other staff members a part of it. But I would love to see more staff members, because I think there just isn't you know-- students' needs are getting more and more complex that require more time, and there's only one of me and I'd like to see other staff come in and be able to assist the students that are here, that may need that support. I think there are other areas that we can explore as well when it comes to, you know, we have a Disability Student Services, but their focus really is on providing the support for students to be successful. Not necessarily doing programming to help folks understand what those (services) are and how we can make the--make some changes or differences. People that are neurodivergent, there's just a lot of different areas and identities that haven't necessarily been explored. But I think those would be opportunities for a Cross-Cultural Center to kind of be able to provide space or to provide programming that can help other students understand not necessarily what it's like, but better understand those conditions and/or maybe consider different ways of thinking about how they, when they have the opportunity or are placed in a position where they can make a difference, that they're hopefully considering and thinking about those areas that they themselves perhaps are privileged in. Where they don't have to worry about or they don't have to think about it in any way.  And so that level of work, I think in programming and approaching and supporting those communities, I think is other areas where we can see the Cross-Cultural Center sort of grow. I think there's the conversation about the divisiveness in politics in other ways that, you know, a big part of what I'm doing now and hopefully will continue to do, has been working with the Civility Campaign (program by the CSUSM Dean of Students) on our campus. They kind of, when I first started here at Cal State San Marcos, the, at the time, this campaign started around the same time, so I've been connected to it for a long time. But I've seen the significance and importance of how do we have dialogue and conversation--particularly with someone who may just be of a completely different belief system--but hopefully still get nuggets of wisdom or at least try to understand one another. A lot of, I don't want to make or simplify to say if we just saw you know, held hands kumbaya, that it was gonna be that easy. I don't think it's that easy, but I think that is the work that is necessary for students, particularly at a time when perhaps they've come from very homogeneous communities or they just have never been introduced to someone. To be able to find ways in which those kinds of opportunities can help them to grow and be eventually a better graduate of Cal State San Marcos, because they've had experiences or programs that have introduced them to these types of things that they haven't necessarily done before. So, I think long-term those are some things I'm hoping that the Cross-Cultural Center can play an active role in supporting or perhaps being a big part of really proactively engaging our students in a way that again, makes those students that graduate from Cal State San Marcos really the premier students here in North County. And who go on to become leaders and folks that are making these decisions in the community.  Meyer: I'm sure you have a lot, but could you share a few of your favorite memories from your time at the Cross-Cultural Center?  Lai: Yeah. You know, it's hard to think about. I mean, there's so many different ones. I think I value the different student leaders that have worked with me. From the very first time, when we called them peer educators at the time. Because I'm a staff of one, I rely heavily on my student staff to really help in getting a lot of the work and the mission of the center done. And so, some of my fondest memories are those different folks that have worked alongside me. Getting to know them, getting to hear about their experiences here on campus. Now seeing them graduate as alumni and really kind of, you know, off in the world and kind of doing some amazing things. I, in Higher Ed you know, I recall after my fifth year that was the first year that I had a student that I knew was a freshman or a first-year student that I saw all the way through and graduate. You know, I've had other students that graduated along the way, but the--that was the first group that I knew from the first time they stepped foot into campus all the way through till they graduated, even transfer students as well. And so, that's one I think fond memory. I love the staff that, I love the staff that I work with now, but also even before when I was part of Student Life and Leadership, Dilcie Perez (formerly in charge of Student Life and Leadership) was my supervisor. And I think she instilled a lot of laughter and like just fun stuff in the work that was oftentimes can be hard and challenging. And so, those are some fond memories. We have a unique tradition here at Cal State San Marcos around Halloween, where a lot of folks dress up, in--within Student Affairs I should say. (laughs) But it's a big deal, and I don't think I fully realized it until I first came to this campus and experienced it for the first time. But some of the different traditions and things like that have been fun and interesting to see.  I--commencement is always a fun time where a lot of the memories that I have that I can recollect. When I have had the chance, a lot of us volunteer and help support the program. So, being able to see them (students) cross the stage, see their families and watch them witness their students cross the stage. And again, a lot of them are first generation, first in their families (to graduate college) and the joy and the excitement that they see, those are some memories that I'll definitely keep for a long time. Because I think that is what grounds me. And I know a lot of my colleagues say this, but commencement is kind of, it--the students, yes. But also seeing them achieve and be able to get to that point. And the excitement is also refreshing and kind of a reminder of the work and why we do it. So, when we deal with policy issues or just challenges with bureaucracy of the university, it's always nice to remember those moments because then it reminds at least me of what and why I do the work that I do, and why it's so critical and important. Or at least I would like to think that it's a big part of their experience that they have here at Cal State San Marcos.  Meyer: Well, thank you so much, Floyd. You've been a pleasure to interview and yeah, thank you so much.  Lai: Thank you. Thanks for taking the time.  Meyer: All right. That was great.  (laughs).             https://rightsstatements.org/page/InC/1.0/?language=en       video      Property rights reside with the university. Copyrights are retained by the creators of the records and their heirs.  This resource is licensed for noncommercial educational use using CC NC-BY 4.0. Please contact Special Collections at archives</text>
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                <text>Lai, Floyd. Interview April 10th, 2023.</text>
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                <text>Floyd Lai served as Director of the Cross-Cultural Center at California State University from 2011 to 2023. In this Interview, Floyd discusses the growth and development of the CCC in conjunction with other student organizations. As a self-identified Chinese American, Lai addresses how his personal, educational, and professional background have informed one another. </text>
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              <text>            5.4                        Cabral, Gerardo. Interview April 28th, 2023.      SC027-36      00:42:54      SC027      California State University San Marcos University Library Special Collections oral history collection                   CSUSM      This oral history was made possible in collaboration with the Cross-Cultural Center and with generous funding from the Instructionally Related Activities fund.      csusm      California State Universtity San Mrcos. Cross-Cultural Center ; LGBTQ+ life ; Education, Higher ; Human rights ; Student success      LGBTQA ; Gay ; Cross-Cultural Center ; CSUSM      Gerardo Cabral      Seth Stanley      Audio      CabralGerardo_StanleySeth_2023-04-28      1:|15(11)|32(3)|47(5)|61(5)|84(4)|96(5)|112(9)|125(17)|142(9)|160(3)|174(5)|192(3)|205(14)|222(6)|240(3)|257(6)|270(9)|282(7)|298(7)|311(5)|323(4)|347(13)|364(5)|375(9)|391(5)|402(8)|413(2)|425(2)|459(11)|471(10)|485(4)|499(2)|512(9)|523(3)|537(4)|552(4)|567(11)|574(3)|595(10)|607(6)|616(6)|627(4)|641(8)                  0            https://archivesoralhistories.csusm.edu/files/original/36df964a2128464e17075f579d463428.m4a              Other                                        audio                  english                              1          Interview Introduction                                                                                                                            0                                                                                                                    23          Educational background                                        Cabral was born in San Diego and started off at Palomar college before continuing on at CSUSM.                    San Diego ;  California State San Marcos ;  Palomar                                                                0                                                                                                                    88          Getting involved in Cross-Cultural Center (CCC)/ Career experience                                        Cabral explains how because of his courses and understanding of ethnic studies he wanted to apply to the Multicultural Center (now the CCC).  Cabral received a position as peer educator and learned community building techniques which he later applied to his job at SDSU (San Diego State University) as a resident director.  He then moved to Sacramento State and got a job in student outreach and engagement.  Shortly after, Cabral moved back to San Diego and began a job more centered around first generation and LatinX backgrounds.                      California State San Marcos ;  Peer educator ;  Palomar Community College ;  Ethnic Studies ;  Equity ;  Diversity ;  latinx                                                                0                                                                                                                    586          Community Relations Manager at ABC-10                                        Cabral explains his role as a Community Relations Manager at ABC-10 and how he is a brand ambassador for the local community.  He ensures that through the news the community can feel represented, and that the news can be trusted as a voice for the locals.                      ABC-10 ;  Community ;  relationships                                                                0                                                                                                                    799          Fostering Relations                                        Cabral explains how he created a segment for the ABC-10 news that has a multicultural lens and provides representation to the local community, building relationships amongst the news team and the community, allowing news to be catered and personalized to the community members.                     Alex Bell ;  Community ;  Multicultural ;  representation                                                                0                                                                                                                    1100          Advice for One Working in Community Relations                                        Cabral explains how one must be their authentic self when building community. That their morals and values must line up with their job.  To elevate ones story they must serve with their community in mind.                      authentic ;  morals ;  values ;  serving                                                                0                                                                                                                    1296          Starting at the Cross-Cultural Center/ Sara Sheikh                                        Cabral explains how small and underdeveloped the Cross-Cultural Center was when he started.  Despite the size, the staff helped the school practice diversity and inclusivity.  Sara Sheikh was Cabral's mentor and set the tone for the center.  She helped to educate, train and encourage students on being their authentic selves in group settings.                    Sara Sheikh ;  Social Justice Retreat ;  mentor ;  educating ;  teaching ;  learning                                                                0                                                                                                                    1725          Living Authentically                                        The Cross-Cultural Center provided Cabral a space to be his true self and gave him resources to come out as a gay man to his family.  It allowed him to live authentically and provided him with confidence that he could use to empower the community.                      authentic ;  gay ;  empower ;  community ;  authentic                                                                0                                                                                                                    2045          CCC Help Cabral Professionally/Favorite memory                                        Cabral explains how the CCC helped him to be more confident in any space.  He explains how his favorite memory was the Social Justice Summit.  This is where he was able to be vulnerable and learn about others who attended.  He explains how those who went to the summit became enlightened about themselves.                      Social Justice Summit ;  Diversity, Equity, and Inclusivity ;  Confident ;  authentic                                                                0                                                                                                                    2304          Role of CCC to Coexist with Identity Spaces                                        Cabral explains how the CCC can coexist with and work with other centers to provide resources for all.                    Cross-Cultural Center ;  LGBT Center ;  Gender Equity Center ;  Pride Center ;  ethnic ;  identity                                                                0                                                                                                                    Gerardo Cabral is a California State University San Marcos alumnus. He graduated with his Bachelors of Business degree in 2011. Gerardo worked at the Cross-Cultural Center from 2008-2011. In this interview, Cabral discusses how the Cross-Cultural Center was a space that cultivated and enriched self-identity.  It provided not only students with a voice but Cabral to begin living his true authentic life.             Seth Stanley: Hello, this is Seth Stanley. Today I am interviewing Gerardo Cabral for the California State University San Marcos Cross-Cultural Center Oral History project. Today is April 28th, 2023, and this interview is taking place via Zoom. Hi Gerardo. Thank you for coming.  Gerardo Cabral: Hey, Seth!  Stanley: To start off, could you give me a, a bit of background and how you ended up at CSUSM?  Cabral: Yeah, so I'm originally from San Diego, and born and raised there. And so Cal State San Marcos and San Diego State were sort of my options. I, I didn't ever think of leaving. So how I ended up at Sac(ramento State)--or not Sac State--Cal State San Marcos is I transferred there after I did about five years at Palomar College. I was working full-time. And so with that , I worked with my EOP (Educational Opportunity Program) counselor and we, we submitted some applications locally. And so got into to Cal State San Marcos and I thought it was a great fit. Felt it, it, it felt good to attend and sort of in the current stage of my life at that moment. And so, accepted it and my journey started 2008.  Stanley: Very cool. Could you tell us about your journey from, from be being a student at CSUSM to becoming a community relations manager at ABC 10 (News San Diego)?  Cabral: Oh, wow. Yeah, that's a big question. (Stanley laughs). It's a long-- (both talking at once)  Stanley: Go for it, man.  Cabral: But essentially so, in 2008, so I graduated high school in 2003, and--and so I went to high school that didn't have a lot of support for sort of students of underprivileged and underserved backgrounds. So I really didn't have the choice of going to a four-year (college). I did have some of my friends go and they talked about their experience. As I was in college, I was experiencing sort of the, the life outside of their lens, outside of that lens. And so when I was going to Cal--, when I was going to Palomar, the community college I did, I did tell it to myself that I was gonna transfer into a four-year and I was going to make everything possible to get that quote unquote college experience without living on campus. So I did that.  So when I got to Cal State San Marcos one of the first things was like, I wanted to get involved. I wanted to work on campus. Mind you, I was working full-time at, as a financial advisor at a credit union. But I felt it was so important for me to get that experience because if I didn't, I would probably regret it for the rest of my life. So I wanted to make sure that I made friends, that I worked on campus, that I really engaged with sort of the culture of the campus community. And so I went--I went online and I started looking at jobs, and I saw this peer educator position at the Cross-Cultural Center. I've always had, I took a lot of Chicano Studies classes, Ethnic Studies classes. So I really had this fond appreciation for multicultural education, and understanding, and you know, the, the, the work of what that all encompasses.  And so, so I applied for that. To be honest, my interview probably didn't go as well because I was in, I was in the mindset of a financial advisor position. I had already been there for seven years, and so I thought like, oh, I'm gonna get this interview in the bag. But then once I started having them ask me questions about like, what's my, what's my definition of equity and diversity? I knew what it was, but I wasn't able to articulate it in a way where it's like, you know in sort of that academia space.  So--  Stanley: Yeah.  Cabral: I wasn't offered that position right away. But I did have a director at the time of Student Life in Leadership, her name is, Dilcie. Dr. Dilcie Perez. She came up to me and talked to me and was like, “Hey, like, you know you did, you did a good job, but you know there are some things that you could improve on in your interview.” And this, this, and that.  And, you know as a, as a seasoned career staff already in the financial industry, it took me off guard that this individual actually provided me feedback. At the moment I was just-- that's interesting. But I really appreciated it after, because, you know, I was getting into a different career essentially, you know--  Stanley: Yeah.  Cabral: --because I had quit my full-time job. And then I went into this, in this multicultural education space. Nonetheless, I got the job. I was offered the job shortly after. I sort of was able to sort of articulate a little bit more my passions and my interest for the position. And yeah. So I did that. I was very involved in sort of the, that peer educator, the multicultural teaching work. And I think it was not--it was beneficial for me personally because I was learning firsthand some of these theories and things that were, that were being put into place. And I was sort of like starting to connect dots. ‘Cause I've always, I always knew what this was. I always practiced, you know, inclusivity, but I never was able to put terms to it until when I went into this role as a peer educator. So I would say that my foundation for community-building and community-connecting became stronger and solidified when I was in this role. So once I graduated, I went into become, I became a resident director at San Diego State (University). And I got-- simultaneously, I was working as my master's, my master's program. And so what I did was I was doing a lot of community-connecting. I was overseeing a staff of twenty-two individuals, and I was really building and fostering this inclusive living, working and live and work space at San Diego State.  ‘Cause I was overseeing the dorms there. And then I had a staff. So really it, I was putting all my teachings into practice. And so that was, that happened for about five years. Then I transitioned out. and I took a job at Sac(ramento) State (University) as the Associate Director for Student Engagement and Outreach, which sort of aligned really closely with the work that I was already doing, sort of that community connecting, engaging with students, really making them feel belonged and providing events and services that made them feel welcome to campus.  Stanley: Yeah.  Cabral: So I did that for about a year. And then that was the first time I ever moved out of San Diego State. So I went--actually , I moved back to San Diego, (connection issue) shortly after, not because-- well one, I really didn't like the job and, and sort of its politics, but I was missing home a lot.  So I came back and I worked for Barrio Logan College Institute, which was a nonprofit in Barrio Logan. And I was their--I was doing their college and career program there. So, I already had this understanding of like, how the pathways to get into college and, and really was sharing with them sort of their experiences and how to make the most of their experiences at the university level. Being sort of first generation and Latinx backgrounds. And basically teaching them sort of based off of my lived experiences. And then (both laugh) then in 2020, right before I took a job at Sac State, ’cause my husband was actually in Sacramento when I moved out there the first time, he stayed. And so I went back there , and then I took a job in Alumni Relations where I was really fostering relationships with a lot of community members, really doing a lot of philanthropy work, development work and a lot of development work is all relationship building.  And I think within this role, you know, as a peer educator, I was building a lot of trust. I was building a lot of relationships with individuals who perhaps didn't understand the concepts or understandings of diversity, equity, and inclusion, but was able to really foster those relationships and really meet them at where they were at. So, we could teach them sort of the importance of that--  Stanley: Yeah.  Cabral: --or at least have them hear us out in those spaces. So that was, so that was that. And then, then in 2021, I was--I mean we were all in a pandemic and so we were all sort of at a standstill, but I was sort of, I was sort of recruited into this role that I currently have now . I wasn't job searching, but you know, I had taken a leadership program during COVID(-19) or during quarantine, and my name was sort of thrown out. Somebody invited me out for coffee, offered me this great opportunity that I couldn't pass up because it felt really great, and here I am! (Stanley laughs) And so I've been there almost two years now, come September. It's crazy to even think that I've been in this role for two years and I'm working in broadcasting. But it is something that I never would've thought. But I have never regretted it once and I enjoy it. I've, I've enjoyed it ever since.  Stanley: Wow. Well, what a story. (Both laugh)  Cabral: Yes. Right.  Stanley: Yeah. Could you, could you tell me about your current role, as Community Relations Manager?  Cabral: Yeah. So, like you said I'm the current Community Relations Manager at ABC-10 which is--our call letters are KXTV for the broadcast folks out there. But yeah, so we're, ABC-10 is a local, is a Sacramento local news station that broadcasts news for three of the counties here in Northern California: Sacramento County, Modesto (County), and Stockton (County). And my primary role is really--is to be the brand ambassador for my station and for my organization. It's really about going out and infusing myself into the community and really letting people know who we are, what we do, and what we stand for, our brand. I'm sort--I'm housed out of marketing and so a lot of my role is intentional marketing, with a focus of, you know, relationship building. And so I do a lot of the work. I mean, I wish I could say what I do in one sentence, (Stanley laughs) but I feel like I can't--  Stanley: Well.  Cabral: --but, Oh, go ahead  .  Stanley: (unintelligible) Say several sentences (laughs).  Cabral: Yeah. Yeah. Well, I mean, essentially, like I said, I'm the brand ambassador. And so what that encompasses is really just, you know, our brand is: we stand--ABC-10, we stand for you. It's really you know, historically, news outlets have always been sort of seen as negative outlets for storytelling. You know with, because we're typically always covering shootings, deaths, killings and things like that. And so we've made it our mission before I even got here--five years ago when we rebranded and we reevaluated our mission and values for the station. We wanted to, we--our organization had committed to making sure that we were the community leader and sharing stories not only in the sense of letting people (be) aware of the things that are happening maybe that are challenging in our communities, but also those things that are elevating and impacting, celebrating the things in our community.  So we, so my role is to build those community relationships, that community trust and share with them that, hey, we're looking for community storytelling partners to not only--because again, we're none of us, not a lot of us in the newsroom are from Sacramento. So it's like having somebody tell a story from where you're from and you're like, oh, they don't even know, they don't even know San Diego like that. Right? If for me, I--when I see the news and I'm like, “Why would they call, why would they call it that?” I'm like, that's not Chula Vista. That's, San Ysidro or, this is Escondido not Nor-- whatever, you know, we start to nitpick. And so really, it's about again, that's what we're--we look for storytelling partners to help us tell the stories that are being impacted in the community. The great work that we are doing, the community leaders, how can we highlight them? Because again, we want to change this notion of news to be all negative, and we want it to be both informative but also celebratory as well . Because again we are part of the community. We are, sometimes individuals look at us as the face of the community--  Stanley: Yeah.  Cabral: --because they're watching us on the screen. And so what can we do to build that trust and to showcase the greatness that it, that is Sacramento.  Stanley: Um-Hm. Would you have any examples of you doing development work or fostering relations?  Cabral: Oh my gosh. Yeah (Stanley laughs). So when I was, one that I'm really proud of is that we--so when I first got on in September of last year, shortly after we had, we got--in the news, in the newsroom we get different airtime. And so we have, we had a 6:30 slot. And so we recruited and hired this young woman from Fresno, who's originally from Ohio, lived in L.A., went to Fresno, and then we hired her--her name's Alex Bell--to have her own show. Almost like David, World News, David Muir. And so we wanted to emulate that. And so we hired her, and I was part of her team. And part of her team was to really, we're launching the show from the ground up. We are building content, we are building visuals.  So in that process, I was really able to talk about sort of ensuring that, you know, we're looking at this show and the image in a multicultural lens and in an inclusive lens, right? Because if--  Stanley: Yeah  Cabral: This is, this gives us a great opportunity to start something that we've never done before. And so, and part of my role too was to be part is, was to be part of that community engagement team with her. So, because I was there and she started in October, I just hit the ground running. So we started in, we started infusing her in the community, really just having her meet some of the community leaders, letting people know, “Hey, we have this show coming, it's launching in August. It's all community driven. It's about story, it's like storytelling and talking about--it's going beyond the headlines of what we're talking about.”  And we're doing long segmenting stories about communities, neighborhoods, groups of individuals, advocacy or advocates in our community. And we were able to launch this. And I think what the the thing that I was able to really gauge as a success was once we built these relationships in Aug-- in July, right before the launch of our show in August I was tasked to do sort of like a--not, I wasn't tasked, but I was like, “Hey, you know, we've met with all these individuals. Why don't we start doing a tour of Alex Bell meet and greets. Let's have her, let's have the community members meet the team, meet her, really have them share some of their story ideas.” Because that's what we look for, right?  Stanley: Um-hmm.  Cabral: Because, like story, we're always getting--we're getting emails constantly about story ideas, of what we could do, what we can cover, good, bad and the ugly. And so we did this. And so I worked with a lot of my community partners that I had fostered and built relationships with. And we were able to do six meet and greets throughout the, without--within the region of Sacramento. So, in Sac(ramento) and Stockton. We had seven meet and greets that were, that when we worked collaboratively, collaboratively with different nonprofit organizations and organizations to really have them. And probably at each event we had about a hundred people attend each of these events. And these are cons--these are constituents, these are our viewers, these are people in the community. People were excited to see this new face. And so, I was able to really create a a marketing campaign to really promote this event, these meet and greets. It's, they called (it), “Alex Bell Meet and Greets.” Because the show is “To the Point With Alex Bell.” So we were able to really home in on our community and lean on them to sort of share this information of the meet and greets. And it was great. (Connection issue ;  unintelligible).  Stanley: Um-Hm. Oh, oh, oh, no. Pause recording now. There we go. Mute. Please continue. Sorry about that.  Cabral: (Connection issue ;  unintelligible) We were able to gauge the success was-- (unintelligible)  Stanley: Oh, man.  Cabral: Yeah. But I mean, I think I sort of just sort of shared sort of what I did and the success it was for our meet and greets at, at the station. And I think it was through those relationships that I was able to build, it was a success.  Stanley: Um-Hm. All right. Before we get into your experiences with the Cross-Cultural Center just one more question. What advice would you give someone starting out in the, in a field like community relations?  Cabral: Gosh. I mean, I think you have to start, you have to--oh, that's a great question.  Stanley: (laughs) All good.  Cabral: It has to be, it has to be authentic. I think, you know, in a space where you have to build relationships for--and there is a certain goal in mind, make sure the goal aligns with your values, first off, because I know there's a lot of jobs that are out there that you have to build relationships, whether it's because you have to meet a sales quota or because you're like intentionally and authentically needing a certain thing. Or wanting some sort of reciprocation. And in my situation, you know, the reciprocation is that in hopes that I build relationships, that we see that our community partners will feel welcomed and trusted to share with us the newsroom in, in a time if there ever is a need of some sort. Or they're wanting to help elevate a story or a story pitch.  And that aligns with me. I think, you know, I know a lot of sales folks who have to build relationships, but they're building the relationships because they have to get something out of it. And I think that can sometimes be unauthentic or transactional. So--and I'm not saying that that's bad, because, you know, we have a lot of phenomenal sales folks. It just really depends on where your values lie in, in sort. And for me, it was like, “I can't do transactional.” Transactional will be part of a relationship at some point in time, but I can't have it be the sole thing there. It can't be the priority or the priority purpose of my role. So for me, this community piece, when they were just like, “We just need you to build relationships and build trust,” I, when I heard that, I was like, “Absolutely.” And then I, right after that, I asked, “Well, what is your mission and values of the organization? And what are you all trying to accomplish?” And when they shared with me all of those things, I said, okay, that aligns really well with who I am as an individual. So this work is going to seem, I wouldn't say effortless, but it's going to come off a little bit easier for me because this is what I do . This is how I live. I live through authentic connections.  Stanley: Yeah.  Cabral: Through community building. And so that's, I think that's why I've been able to be so successful with my role. And so to go back to your question, what I, the advice that I give is, you know, if-- just make sure whatever work that you do aligns with your values and that the mission aligns with your values as an individual.  Stanley: I like it. I like it (laughs).  Cabral: Yep.  Stanley: Well, let's get into the meat of the interview. Could you describe the, what the Cross-Cultural Center was like when you initially began engaging with it?  Cabral: Yeah. Oh, the Cross-Cultural Center was such a little center. I have not been back since I graduated, but--  Stanley: Yeah.  Cabral: --it was a small room, right next to the coffee cart. I don't even know where that's at anymore. But it was a very, very, very small room. And you know, we had a red couch and we had--  Stanley: Yeah.  Cabral: --you know, it was just like a little space. And essentially what it was, it was a community space for a lot of our multi-ethnic student organizations. It was a place where we put programming together. We did events. And it was a sub-department of Student Life and Leadership, if you will.  Stanley: Um-Hm, yeah.  Cabral: At the time we were working, gosh, in between (2011) through (2018), we had--at the time there was some phenomenal directors (in Student Life and Leadership) who worked very close--who built relationships amongst each other, who then really set the example for relationship-building. And so I know Sara Sheikh was like, she was my mentor. I used to see her as a beautiful soul. And as an individual who really, who really, gave me the foundation of who I'm today. And then we had Lea Burgess-Carland, who was the director of the Women's Center, which is now the Gender Equity Center. And I believe there was Roger, who was Roger De Andreas, who was the current Pride (LGBTQA Pride Center) director. And so at the time, those were the only three identity-based centers. And so we sort of had named ourselves the Social Justice Centers.  And at the time they were all just very small. We had phenomenal, phenomenal staffing, programming. We were, we all were very collaborative and really--in really educating our campus community about inclusivity of gender equity of LGBT and sexual orientation theory and things of that nature. And so, yeah, it was, I mean, again it was (a) phenomenal time. Those--during that time, it was when I met some of my best friends who are still now my friends. So yeah. So that's a little bit about what that center was when we first got there.  Stanley: Well I love hearing about the old red couches (laughter). Been interviewing people, people-- (Both talking)  Cabral: --it was like the blue, it was like the Blues Clues couch, I swear.  Stanley: (laughs) I heard you say that Sara Sheikh was your mentor. Could you tell me more about her? I actually was going to ask about her.  Cabral: Oh, Sara Sheikh, my gosh. Where do I start? Sara Sheikh, she is an absolute beautiful soul. I just--very welcoming, inclusive, meets you where you're at. And I think as a mentor, as someone who had changed their career 100% to get into education I think it's like, there's a saying where there's people in your life that you didn't know you needed until you, until after the fact. And I think Sara Sheikh was that individual, you know as somebody who was closeted, gay, you know at the time that I was working there, she was able to help me embrace who I was as an individual. And to work those challenges out for me, like I said earlier, (connection issue) educating students and doing training and facilitating training. But I was a student as well because I was, as I was learning and teaching, I was learning myself.  And I think she, Sara just had this, ugh, I don't know this beautiful aura of like, this, I--it's so hard to explain (Stanley laughs). I, we, I talk to my friends about Sara, and we're just like, “Yo, we miss Sara,” because she's doing her own thing now with her family in Orange County. But it's like, what a beautiful soul she was and is, because (of) her intentionality and the way she taught things and the way she facilitated was just effortless. But I, we knew that either she al--she always had those strengths, or she learned. She learned that, but like how great it was for us to be able to be part of that journey for her and for her to teach us. Because again, when I talk about, you know, my way of facilitating. My way--my active listening skills, my way in approaching things in large group settings and talking about multiculturalism and diversity and equity and inclusion, I embody and sometimes say like, “What would Sara do?”  Because essentially it's like she facilitated and had these things with such grace, and never have I met someone else like Sara, like before. I hope you get to interview her, or somebody gets to interview her on sort of the f-- the foundation of what she's left, because, you know, I know her. And those, and the three directors that I mentioned started this social justice, the Social Justice Retreat, which was just absolutely incredible. In, in, in, in, in the time. And, you know, people who attended needed these spaces, needed these awakenings to really, to explore who they were as individuals, who they were as allies, who they were in their current state at that time. So yeah. So that's a little bit about Sara.  Stanley: Well, I love that. I think it's pretty, pretty funny that I've interviewed a few people so far (laughs), and they've also called her a beautiful soul and--  Cabral: Aww  Stanley: And also said, “What would Sarah do?” (Both laugh) And yeah, I didn't get to interview her, but one of my colleagues did and apparently was an incredible interview. So (laughs).  Cabral: Oh God, I would love to hear it. God, I miss her voice so much.  Stanley : Well it'll be up in the archives. Once it's up--  Cabral: Yes!  Stanely: I'll be happy to send it to you. Yeah.  Cabral: Oh my God, if you can, I would love that.  Stanley: Perfect.  Cabral: I would love it.  Stanley: Anyway, continuing on, in what ways did your involvement with the Cross-Cultural Center help you expand and develop as a person?  Cabral: Oh Gosh. In what ways?  Stanley: Um-hm. Yes.  Cabral: Geez. I mean, in every way possible. In any way imaginatory, you know, as I think before I got into the Cross-Cultural Center, I was just living, I don't think I was living authentically. You know, I think--and again--being a closeted man as well--  Stanley: Yeah.  Cabral: --as gay Latino, I was, I didn't know where my future was going to go. And I think, you know, again, I didn't know I needed that space until I actually realized it. And once I was in it, or after the fact, and, you know I think being in that space, having Dilcie (Perez) giving me that opportunity to actually be a peer educator too, was beneficial personally and professionally. And I was able to come out as an openly gay man, which is--now I'm happily married and been in my, my relationship with for eight years and. You know, we have a family. And so if--I guess I always question and think about, if I were not in this space, if I was not, if I didn't challenge myself to really dive deep into who I was as an individual, would I be where I'm at today?  I don't know. Because, you know--and I was a late--I was a student, I wasn't your traditional quote unquote, “traditionally-aged college student.” You know, I went to community college for five years. I was already in my career in the finance industry. And so when I was at Cal State San Marcos, I was working with a lot of folks who had just graduated high school, but I was already in my mid-twenties. And so, you know, I was in my mid-twenties, didn't know who I was as--I knew who I was as individual, as an individual, but I wasn't able to live it authentically. And so being in this space, being in this role (at the Cross-Cultural Center), having mentors who are just like, “I am out and proud and this is who I am,” empowered me to be that.  Stanley: Yeah.  Cabral: And so for that I'm forever grateful. And which--and I think--which is why I made it a service of mine to live authentically, and to embrace, and to embrace who I am as an individual of my multiple identities that I have in hopes that I can too empower the youth, the--those new newly admitted college students or even adults, you know? And so, and I do have people time and time again, say like, “Wow, Gerardo you, I love how you just live authentically,” or I love how just authentic you are. And I was like, “That is, that is the only way you should live.” While I'm privileged to be able to live that way, you know, I know not everybody is. And so, it's, it's yeah.  So I think to answer your question on how it's, how being in this space and in this role has changed me: I think it's changed me 100% of who I am today. And how--and the success of my career and personally and even the success within familial relationships, because I never had the tools of how to speak to my parents on who I was as an individual. How was I gonna come out to my parents and tell them? And, you know, through these facilitation courses, of training that I went through and these activism skills, I was able to come out to my parents in a way that, you know, I was able to help them understand too. And I gave them grace too, because they don't know any of sort of like the lingo that we talk about in academia (Stanley laughs), you know, because they don't have an (connection Issue ;  inaudible)-- they for me to talk about equity and belonging and inclusivity, like none of that. They don't understand any of that. So I really had to be able to formulate words to where I was able to meet them where they're at and tell them how I appreciate them accepting me for who I am and having those difficult conversations. So I think it just, and my experience has, has impacted every aspect of my life.  Stanley: Well, that's fantastic. I'm glad that the CCC really helped you in that way. I guess on the, on the flip side, oh (laughs), on the flip side of that question I would, I would ask how did the Cross-Cultural Center help you develop as a professional?   Cabral: How did they how did the CCC-- (connection issue ;  inaudible)  Stanley: CCC help you develop as a professional?  Cabral: Great question. I mean as a professional, I was able to navigate certain spaces with--you know--at the end of the day, we were a department of Student Life and Leadership. There were processes, protocols in place that we needed to follow, and so (connection issue ;  audio cut)-- worked for other organizations and the finance industry. And so I knew protocol of like working, I knew expectations of the workplace. I knew the consequences or the repercussions if: should I not show up to work? Should I not turn in my timecard on time? Should I not follow procedures? I already knew what those, what those actions (connection Issue ;  inaudible). So I felt, you know, I took this job extremely seriously already. I think it just helped me more so--be more confident in having conversations regarding these topics of multicultural education and in the DEI (Diversity, Equity, and Inclusion) space.  Stanley: All right. Well so you said yeah, co-- just more confidence. Yeah.  Cabral: Yeah, I would say so.  Stanley: Hmm. We're, we're winding down here. Let me ask you, what would maybe be your favorite memory from the Cross-Cultural Center? Or just a memory, if you can't think of a specific one?  Cabral: Oh (Stanley laughs). What was a favorite memory?  Stanley: Yeah.  Cabral: Oh my gosh (Stanley laughs). There's so many. And I would have to say, my experience at the Social Justice Summit.  Stanley: Okay.  Cabral: You know, it was a weekend, a weekend retreat. And you know, you were committing to put yourself in a 100% vulnerable space. And I think for me it was great. You know, different types of life, like walks of life, walk into that room and be vulnerable and have those conversations and see the light bulbs. I saw the light bulbs myself, for myself. I saw them with others, and just the space that we were able to create that that they created of leaders, because I was a participant the first year, and then the next year I was a facilitator. And forever I (connection Issue ;  audio cut)-- we, we helped facilitate and work with young leaders who wanted to explore their identities and this, (connection Issue ;  audio cut)-- I would say. Then the other one sort-- (connection Issue ;  unintelligible). Can you hear me?  Stanley: Oh hi, sorry. It, it, it cut out a little, but I (both talking) heard, I heard mostly--  Cabral: Oh yeah.  Stanley: You said--  Cabral: Oh, yeah. Okay, cool.  Stanley: Were, were you finished with your thought? I'm sorry about that.  Cabral: Yeah, yeah, yeah. We did.  Stanley: Okay. And I'll wrap up the interview. I like to ask this one, this last question. What role do you see the Cross-Cultural Center playing as it coexists with the expansion of identity-specific spaces? Spaces like the Latin</text>
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                    <text>JENNIE RUIZ

TRANSCRIPT, INTERVIEW
2023-04-07

Seth Stanley [Interviewer]:
This is Seth Stanley. Today I'm interviewing Jenny Ruiz for the California State University San Marcos
Cross-Cultural Center Oral History project. Today is April 7th, 2023, and this interview is taking place at
the University Library. Hi Jenny. Thank you for coming.

Jennie Ruiz [Narrator]:
Hi, Seth &lt;laughs&gt;.

SS:
To start out, uh, can you tell me a little bit about your background and how that maybe has influenced
your work in higher education?

JR:
Oh, goodness. Okay. Background. How far do you, how do you, how far do you want me to go?
SS:
As long as you want.
JR:
Oh goodness. Well, I was born, no, um-SS:
Go for it.
JR:
Background. Um, so I'm born and raised in San Diego, um, from Mira Mesa originally, um, went to
college up at Sonoma State. For my undergrad. And did, um, got my degree in sociology. So I did a few
different majors, but then I landed on sociology cause I had a really great Intro to Soc[iology] professor
who I really enjoyed. Um, and through my time at Sonoma State, I got involved in various things. I
mainly had to work on campus just to pay bills and live and all that. So I worked in like different food
service and I worked in retail off campus, and actually told the story last, it was, what was it, Tuesday at
a session I led about my like, professional journey.

1
TRANSCRIBED BY
SETH STANLEY

2023-04-23

�JENNIE RUIZ

TRANSCRIPT, INTERVIEW
2023-04-07

But I had a, a job on campus where I was having to put up flyers across campus and I hated it. I would
have like hundreds of flyers to post. Um, this is before lot. This is before like electronic signage and all of
that. So I, um, and I was miserable but I saw a flyer for a job in the Career Center on campus and I'm like,
thank goodness no one else has seen this ad at this point ‘cause I'm putting the ads up, so I'm gonna
apply for this job, which I did. And that kind of took me into this path of, um, of higher ed and student
affairs. It kind of opened me up into, like the orientation, you know, kind of world new student
orientation, ‘cause a lot of things were run through that area. Academic advising, I interacted with, um,
the program called Freshman Seminar there, which is similar to our GEL program here [program geared
towards first-year students and student success in academia].
So I served in various leadership roles. I actually got, uh, I was on the dean's list one semester. There,
grades were never my thing, but one semester I got on the dean's list and I got an invitation to apply for
leadership positions on campus. So that in conjunction with my job in the Career Center just kind of
launched me into kind of the higher ed. like, oh, this is kind of fun! So I was an orientation leader. I
worked as a peer mentor in our freshman seminar class. I was a student assistant [at the] Career Center.
And then once I graduated, I was looking into kind of a counseling area. Um, didn't quite know what I
was going to do and my dad, funny enough, got me a book called What to Do with a Sociology Degree,
and I was reading it one day and there was a paragraph on college counseling and I was like, of course I
could do this job for work! I had never even connected [that] the professional staff that I worked with
were doing that as a career. So that kind of, you know, launched me and I applied for grad school. I went
to USD [University of San Diego] for my master's in counseling with a specialization in college student
development. Worked in my orientation, worked in the orientation program there as a grad assistant.
And then after that, got a job at Stony Brook University in New York as a residence hall director. Um, my
friend tipped me off to a job that was here at Cal State San Marcos to be Coordinator of New Student
Programs. So I applied for that job and I thankfully got it. And, um, that started my career here back in
2006, back when, funny enough, C3 [Cross-Cultural Center] was literally, I think the size of this room
when I first started on the fourth floor, third floor of, um, no, the administrative building past, then
[named] Craven Hall. So, and then since then I've just held a variety of positions and here I am. &lt;laugh&gt;.

SS:
[Inaudible] Tell me more about what motivated you to work in a specifically a college setting and
specifically supporting student success.

JR:
Yeah. I think people go into higher ed or any of their professions for one or two reasons: either they had
a really good experience or they had a really awful experience and didn't want that to be repeated for
somebody else. In my case, I had a fantastic college experience. I had great mentors, I had really great
opportunities. Um, so I felt very fortunate. And I just, you know, in my work as a peer mentor in the
freshman seminar class, I was meeting individually with these first time freshmen, really working with
them and, and you know, talking with them about just life and how to connect and find their place on

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campus. And I found myself really enjoying it and kind of becoming-- it was a natural thing to me. Um,
and so I think I wanted to feel that in my career, be able to really take that with me. And, one of the
great things about I think this campus, but just the CSU [California State University] is I think our
students are just so special and just work so hard. Not saying that students don't work hard other places
but that there's something about our students here. Um, there's a lot of gratitude, there's a lot of
understanding, I think, of the privilege they have of being here and getting their degree and, you know,
working with that population is really, really rewarding. So, you know, did I want-- I wanted to be that
for other students moving forward. But I just loved the feel of being on a college campus. There's
nothing like it. I now have a almost seven year-old and just, he's been able to be here since when, since
he was born. And just knowing that-- he actually said the other night, he's like, “You go to college!”
And I'm like, no, I don't go to col-- I'm not a college student, I work at a college. But he just, he
associates college with me. And that's just, he's grown up in that environment. And then my mom also
worked at USD for 30 years. So, I grew up going to campus with her and hanging out with college kids
who, funny enough, seemed significantly older than they do now. So, it was just always a part of, you
know, who I was. And so, I felt fortunate to find a place here.

SS:
And, now you're working as the Interim Director of Student Success Coaching, right? Can you walk us
through your experiences as that at the job?

JR:
In the five weeks I've been in the position, &lt;laugh&gt;, um, it's… it's been, it's been really great. It's actually
brought me back to I'd say my roots here because I started here at CSUSM overseeing orientation and
really working with new students and first year students and all that. So, it's been fun in the short time
I've been here to work with the team to really be creative about how we're gonna be engaging students
who are coming in this next year. We're kind of in this two… two paths right now. It's the finish this
semester, but then let's think big and creatively for the incoming class who're gonna be here in fall
[20]23. So just really, learning from the team and thinking about how impactful the work that they're
doing can really be for the retention success of the first-time freshman coming in.
So, I don't know how much you know about the program but it serves first-year students who are not in
an otherwise specialized program. So who are not in the Educational Opportunity Program who are not
in TRIO [Student Support Services], who are not in CAMP [College Assistance Migration Program], um,
ACE Scholars who are former foster youth, and then athletes or international students. So, we kind of
capture the rest of the students, so don't really have a home, you know, and we wanna be that contact
for them to kind of have that, that person they can go to for any questions that they have just about
college. Um, so it's going well. I'm really enjoying it. I'm able to be creative and think through things and
plan, which is something I love to do.

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SS:
So, I know you've only worked there for, you've only been working in this position for five weeks, but,
um, could you tell me, tell me about, your leadership style and how you adapted to different situations
and team members?

JR:
Yeah, I mean, I think I can relate it to, ‘cause I was in my old position as associate dean for almost seven
years. So I've been in management leadership roles for over ten, twelve years now. But yeah it's been
interesting because I joined a brand new team and so I really had the chance to kind of see how I was
gonna adapt myself to them and how they were gonna receive me. And you know, it's funny, my first
day I brought donuts and I said to them, ‘cause this team right now doesn't have a permanent space.
They're literally working in a temporary space right now. So my first thing was how do I provide them
with a level of, you know, kind of stability and structure. So even in an absence of a physical, permanent
location, they can kind of feel that stability.
SS:
Mm-hmm.

JR:
But I came in that first day and I was like, so I haven't started a new job in a very long time. So I said, I
just ask for your grace. But I'm as much as, as reasonable and appropriate, obviously it's just about the
human first. These are all human beings who are working in a job and if you don't connect that piece
and know what really matters to these people just in life, you're kind of missing the mark. So my goal
was, and I told people ‘cause they wanted to meet with me, people outside my team wanted to meet
with me very quickly to like talk about coaching and how I could collaborate. And I said, I want the first
month to be me focusing on the team, getting to know the team, building those relationships.
And so meeting with them individually and getting to know their strengths and kind of where there's
opportunities. But I, I'd say I'm very, I'm all about personal connections and relationships and being
collaborative. But I'm also good about being, like, sometimes we just kind of have to do things and we
can't bring everyone into the fold, but I want to be as transparent as possible, communicate, provide,
make sure people are in the loop. ‘Cause the less transparency there is, people then start to kind of
worry and, you know create a narrative themselves. And so, but also humor. I like to approach things
with humor. But Yeah.

SS:

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Well, sounds like you're the right person for the job. &lt;laughter&gt; Um, I'd like to ask, how have you
leveraged your networks and relationships to support student development and success?

JR:
Oh gosh.
SS:
&lt;laughs&gt;
JR:
You know, it's… so this talk I just gave on Tuesday, the Division of Student Affairs does, um, they just
started this series called Conversations with Leaders. And they finally, they asked, they asked me to
speak and I'm like, okay, because part of me is like, “You want me to talk? Oh, that's fine!” So I talked a
lot about this, but one of the benefits of my job, the job I had here when I first started with orientation:
it's such just by the nature of the job, so highly collaborative that, that set me up for how I have literally
done everything else in every other position I have here on campus. So, it had me working with event
planning, with catering, with parking facilities, with advising, with, you know, leadership to student life.
Like I work with every area on campus. And so through that, and I'm asking people to do things when I
don't have any leadership or jurisdiction over them. And so you very quickly had to establish this
relationship with people so you can-- ’cause all I would do in that job is ask people for favors. It's just, “I
need you to do this. Can you help with this?” And so, and I fast forward now, there's one of the
colleagues I've worked with, I met him my second day working, he works in advising and now I'm
meeting with him about coaching and how to collaborate. And it's just, we laugh now that I'm like, talk
about full circle and even doing training on some technology that we're gonna be implementing into the
program. The person in IT [Information Technology], I worked with him when PeopleSoft was first
coming on board. And so again, it's like “It's so fun to work with you again!”
But, all that to say, it's been so key. And I think what has been very validating is when I've come into this
job, the, the reactions I've gotten from people saying, “I'm so glad it's you and I can't wait to work with
you in this role.” And that's been really affirming and I feel like because of my relationships, I've been
able to, you know, there's credibility. I'm able to connect the coaches with people that they haven't
connected with before. And, you know, if they have a question, I'm like, ”Let me just ask this person
directly, like what the answer is.” They're like, “You can just do that?” I'm like, “Yeah, I just can chat
whoever, or text whoever and vice versa.” So what I shared on Tuesday at the session was relationships
is literally how I've gotten everything done here on this campus. It's, it's been so, so important. So I don't
think I answered the question?

SS:
No, I love that. I love that. I'm so glad to see you [indistinguishable].

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JR:
It's been, it's very sweet. I'm like, “Thank you!” It is very, because especially it's people that I've worked
with forever and you know, and you just want people who are collaborative and willing to hear you out
and you can laugh with. And I actually said to somebody the other day on the call, I said, “You don’t have
to be diplomatic with me. Just tell me there’s clearly something there. So just like, tell me how you’re
feeling so we can just deal with it.” And I think they appreciated it because with some people you have
to be very diplomatic and be very discreet in how you're saying things. And I'm like, just, “I've been here
long enough. Like, just tell me.”

SS:
[Indistinguishable] So I'd like to ask, how do you approach building rapport with students and
understanding their unique, needs?

JR:
Yeah. Um, so I've had the benefit, I mean, since I've started here to work directly with students. So in my
orientation job, I supervised volunteers who are on orientation team. I supervise students who were
paid staff. Like those were my direct reports. So I was directly supporting and working with students. I
think very similar with how I just work with anyone. I… it's so hard to describe something that I feel like
just kind of happens, but I try to feel people out. You know, again, I approach a lot of things with humor,
but obviously if this setting is not appropriate right, it's, you know, I'm able to kind of feel that out. I feel
like I'm very intuitive. Like, I joke that my superpower is intuition because I can… I can tell-- if I know
someone, I can tell like when they walk in a room and be like, there's something going on or what's
happening, and I'll just kind of give a look and be like, you let me know what you need. Like, but I just, I
stop and I make efforts. I get to know people and with students, that makes, that makes a difference.
You know just being visible and being authentic. Providing, you know, sharing with-- with discretion of
course, but like my own personal life and connections and here and there. Um, but you know, in my old- in my previous position, I was working with students in some really difficult circumstances ‘cause I was
overseeing student conduct. I was overseeing students who were really in a difficult situation within
their life. Whether it's, they've had very something very difficult happen to them and they're navigating
it and how they're acting may not be the most appropriate in that setting. And just, um, I'm really good
about student[s] coming in and being like, “What is going on? Like, what's, what's happening?” And also
good about being like, what we're doing here isn't working. So how do we, let’s figure it out. So through
the years I’ve gotten very good at being direct, but in a supportive manner? Um, some, well, supervisor
joked with me, she's like, “I've never met somebody who could suspend a student, and in the same
sentence, the student, thanks you.” &lt;laugh&gt; It's just, it's treating somebody as a human being. ’Cause,
even if you're making a decision that's difficult, you can still do it with compassion. And humor too. I
love to be sarcastic with students, like, especially O team [Orientation Team]. ‘Cause I still have a
connection with the students who are on orientation team. ‘Cause my previous position, I was still in the
same office and I would, they'd be laying down on orientation day and I'd just be like, “What are you

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doing?” They’re like, “Oh, sorry Jennie!” And I'm like, “Come on,” &lt;laugh&gt; “Get your, get yourself
together. Don't be laying down on the job.” So.

SS:
All right. Um, finally we're gonna get into the Cross-Cultural Center Questions.

JR:
I know this is like, this is getting us-- getting me warm. Okay.

SS:
I Really love that. Yeah. I love, like, you're just a person people can trust, a conduit of stability.

JR:
Conduit of stability. Oh, that's deep. Okay.

SS:
Could you, anyway, could you describe what the Cross-Cultural Center was like when you initially began
engaging with it?

JR:
Mm-hmm. What I remember about C3 is what we call it. Um, so when I first started, we had, and I
imagine you're interviewing Alexis Monte Virgin,

SS:
Um, I'm not sure, she's not one I'm interviewing.

JR:

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Yeah, he was the coordinator when I first started. Um, he's like a president of a university now. It's
amazing. So he was, he was the coordinator. The, the interaction I had with C3 when I started… because
I oversaw orientation, the Student Life and Leadership Office at the time was this compacted space in,
um, past known as Craven Hall. And so when I had on orientation days, we needed a place for
Orientation Team to debrief the day. So we'd go up to C3. So that's how, that's what I remember it as.
We'd go up to, we'd go to C, we'd be sitting on the floor. They had these big red couches, the red
couches, the red chairs, and, it was small, but it was like, it was cozy. But yeah, we would just be having
people sit on every surface possible and have our debriefing sessions there. And that's kind of my initial
like, connection and, memory of how I first interacted.

SS:
This is a really big follow up, but, how did it shift over time? And did you have any role in this change?

JR:
Um, how it shifted? So, pretty quickly after I started, probably within the first year… and I think the plans
had already been happening, was we were gonna be moving spaces. We were gonna be moving, offices
to the first floor, no, to the third floor [of the Administration Building]. So I don't know if you're familiar
or not- where Ace Scholars is now, where the Tukwut courtyard is? That's where Student Life and
Leadership used to be. So we were already, when I first started, kind of in this future planning, dream
big mode of what can Student Life and Leadership look like. But at that time, C3 was under the purview
of Student Life and Leadership. So figuring out where and how that space - because it was very
important to have a designated space - not have it be interweaved into our office, but have a
community building location for the Center.
So, I am sure that I was part of conversations because we were doing like kind of physical planning of
the office, figuring out where everything was gonna kind of be. Um, because I was overseeing
orientation, the space back then it was, I had this massive cubicle… Um and then around the corner
through a door was where C3 was. So it was an office physically located like right off of the general
Student Life and Leadership office. So, kind of talking through and brainstorming how we were gonna fit
these red couches into that space. The space was kinda like a triangle. So doing the physical kind of
puzzle pieces, you know, figuring out, um, you know, what to put on the walls and to create that space
was definitely part of that conversation. So, but yeah I don't remember the nuances, but I would
imagine because it was physically located there, we were all part of that “What does this look like?”
conversation. So, um, how it's evolved since then? I mean, it was in that space. And then, if I remember
correctly, I don't know what happened first, but a leadership program was created within Student Life
and Leadership. It's called SLL [Student Life and Leadership]. And, the idea was to create a Tukwut
leadership. Um, is it Tukwut Leadership Center? Yeah. I think I'm remembering this correctly. So what
ended up happening, I think a space opened up in the Commons Building directly across from Commons
206, I think is the room. And so the Cross-Cultural Center moved up there and then the [TLC], that
[Tukwut] Leadership [Center] space, um, kind of a space for leadership programs and student

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organization meetings, stuff like that, moved into that triangle space on the third floor. So the space
when it was up there was… I mean, it was massive.
It was, I mean, comparatively speaking, I mean there was, there were windows, um, there was like a
welcome desk. There were the couches again, I believe. We had at one point, I don't know what the
timeframe was, but we had painted this like collective mural where everybody had like, it was a,
program that they had brought to campus with a muralist. And they pretty much gave us different
pieces to draw and paint. And that was put together, I think it's still up in the C3 here in the Student
Union, I wanna say. But that was up in the space and it was just bigger and more open. And I wanna say
it was up there until the Student Union opened, which I wasn't in as much conversation about because
at that time I had transitioned more into the Data Students Office-ish role.

So I wasn't gonna be under the same umbrella. But I remember the conversations about the physical
space in the Student Union and, the offices and having a balcony and having programming space and all
of that. And so you see this space now. I mean it's just, it's just beautiful. And it's with the balcony. And
we've held some retreats in there and separate kind of staff meeting stuff. And Floyd's [Lai, Director of
the CCC] great. He's always willing to host people. Um, so it's done a lot of trainings in there and stuff
like that. So, that's kind of how the physical space has evolved. It's gone a long way from this sized
office.

SS:
Thank you for that.

JR:
Yeah.

SS:
So many permutations. I love the red couches.

JR:
The red couches. I mean, that's the thing. And you probably will hear a consistent thing is this thread,
the red couches is what C3 was. Like, that is what was, you know, the signature furniture there.
SS:

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Yeah. [Indistinguishable]
JR:
Oh, I'm sure you did.

SS:
Anyways, um, I knew that you were temporary temporal, sorry. Temporarily responsible for the CrossCultural Center during a transition between associate directors. Let me ask you, what led you to that
position?
JR:
&lt;laughs&gt;
SS:
How’d that Happen?

JR:
I don't know. You know, I think, when you're in a-- when you're leading a department right? And
somebody leaves, you're kind of like, okay, who could kind of pick things up and keep them moving
while we're doing a search, right? I think the reason I was kind of a natural person to jump into that
position and I felt very grateful to do it, was because with my work with New Student Programs and
Orientation, I had collaborated with, with Sara Sheik, who remains one of my dearest friends, we had
collaborated on the creation of a peer mentoring program. So it was a orientation, New Student
Programs and Cross-Cultural Center, um, Multicultural Programs, collaborative program. Where we
focused on pairing up first-year students from underserved, underrepresented populations. So really it
was, I forget the criteria but, primarily students of color, first gen[eration] students who weren't part of
other specialized programs, which now I think about it, I'm like, that's funny. That's the population I'm
working with again. So, because we had worked so closely on that and had, we're really working with
the staff on creating that program, and we interviewed and hired the mentors and we onboarded the
mentees and all of that stuff. I think when Sara ended up leaving, I was a natural kind of… ‘Cause I had
already been working with the, with the directors and coordinators of the other, of the other centers. I
had already been working with the staff in C3 on this program. So, it was kind of a natural, you know,
“Can you just help with this for a little bit?” And so that way we, you know, can have some consistency?
Um, so it was a fun-

SS:

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Yeah, I tried to find how long you were in that position. I couldn't find it. How Long?

JR:
It was about a semest- I'd say it was about a semester, if not an entire semester. It was a couple of
months in the spring semester of… oh gosh, I don't know what year it was. [20]10, [20]11, [20]12,
around that time. Yeah, because it was before- ‘cause I moved into the Interim Assistant Dean of
Students position in January, 2013. So I would say it was probably nine [2009] or [20]10 possibly, but it
was only a couple months while we worked on, hiring and getting Floyd. So.

SS:
Perfect. I don’t wanna get too sidetracked but, I'd like, if you’re willing, I'd like you to tell me about your
friendship with Sara [Sheikh]. How is she?

JR:
God. Is this what she started crying about when she was asking about relationships?
SS:
I’m not sure. &lt;laughs&gt;
JR:
Oh gosh, Sara, what a special human. Um, she texted me earlier. She's like, how was your interview? I'm
like, it's at three. So I'll tell her that you all asked about her. Um, I remember interviewing her because
when we would bring candidates on for our department, you know, we'd all have a chance to meet all
the candidates and whatnot. She first off, she was not, how do? This is the diplomatic part of me. She
was not allowed to reach her fullest potential here. Her skills and her talents were not as tapped as they
possibly could have been here. She left before she should have. Um, but opportunities arose and she
had to take it. But she is, we are so incredibly different, but she is a quiet, calm, intentional, just
peaceful human being.
Everything she does is with intention and purpose. And she's one of those people in my life, and I tell
her all the time, and it's now her and her wife because they're, they're like cup filling people like you,
you hang out with them, you spend time with them. And I'm like, okay, my soul, has been refilled. Um,
not to get into politics, but this is, this is related the day of the, the day after the 2016 election, there
were various emotions. And she happened to be on campus that day. She, Sara was here, this was years
after she'd gone, but she happened to be bringing a group of students here to campus. And I told her, I
said, you are the perfect and only person I would've wanted to interact with on this day. Because she's
so good at just like being in a space with and just allowing space and asking intentional questions. But…

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and then her laugh is just so unique. Like when you get her laughing, it's just like, there's no laugh like it.
Um, but she just, the students so highly respected her, and everything that she touched here, again she
did with intention and purpose. And she makes everyone feel like literally you're the only person in the
room. She has nothing else to distract her. It's a very intentional, like, you're hearing it a, a pattern like
purposeful and intentional. She's just a good, good person. So, I remember, ‘cause I tend to talk a lot
and, um, and this isn't fair ‘cause you're asking me to talk, so there's no, there's no judgment here. But I
remember we were at a, we were doing a staff retreat and I had to get used to that. she would process.
So, you know, somebody would ask a question and a prompt, and we had to give space for Sara because
Sara needed time to kind of put all of the thoughts together and process and whatnot. And so, I've
always taken that with me. But, we've, you know, she was at my wedding. I was at her wedding. She met
my son when he was, you know just after he was born. I've had the privilege to, I was there the day that,
they officially adopted their son. I was taking pictures and just, just one of those people, you know? Just
one of those people in your life that I'm grateful for our relationship here. And just the connection and
it, I, it’s one of those things where I’m like, thank you for allowing me to stay in your life. Because
there’s days where I’m like, what do I bring to you? &lt;laughs&gt; Because she's just so fantastic. But she
would just kind of, she would brush that off and be like you’re nuts. So she's special.

SS:
I love that. That's incredibly great [indistinguishable]. That's amazing. I know we're in the little sidetrack
here, but-

JR:
No, it's fine. it's all connected.
SS:
It’s all oral history, its all about people, so.
JR:
It Is.

SS:
Back to the Cross-Cultural Center. Could you tell me about a favorite memory? Or not even a favorite,
just a memory you have from the Cross-Cultural Center?

JR:

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Hmm. &lt;laugh&gt;.

SS:
This is a little stumped [one].

JR:
No, it's not stumped. I just, there's certain things that it's like, I just immediately remember and I'm like,
it doesn't have to be super deep, right?
SS:
Mm-hmm.
JR:
I remember there was a period of time, I don't know, I think it was before Sara left, but, um, there were
ti-- I don't know if she was out, but, we needed to have physical presence in the Center. And so each of
the SLL staff would sign up for shifts to sit at the front desk of the center. And, I remember, I love
NSYNC. It's a boy band. Yeah. And I remember I was listening to Pandora at the time, it was Pandora.
And I told them, I was up there, I had like a morning shift and I said, “If I am here at my shift, you are
hearing NSYNC and boy bands.” And it just became a thing. They’re like, “Oh, Jennie's here.” And I would
just play that music. And, it was, that's the first thing that kind of came to mind. It was just kind of funny.
They were like, “Oh God, Jenny's on shift.” But it was cool because it got us physically out of our own
offices and I looked forward to that, you know, physical, that physical location change. But then to
interact with students in different ways. Um, God, there's a lot of memories. I met a student, and I won't
say his name for obvious reasons you'll learn shortly, but I first met him in C3 and I remember him
‘cause he would walk in and he was always in military gear, but like not like he, he was like within the
military, he was always just wearing like military-grade-SS:
Camo?
JR: Yeah. He had like a, this military-grade backpack, like, the combat boots and just, and he was just the
sweetest, kindest person. And I, that's he, that was the first time I met him was in the C3. And he would
come in there all the time and that's where he would hang out and we would talk about life. And he
quickly disclosed to me that he had dealt with some significant mental health challenges. And just, my
brother has also dealt with some stuff and so he and I were connecting on that and just talking about life
and making those connections. And I remembered he had gone away for a bit and then he had returned
and he was, he was having some challenges as only a couple years ago. Unfortunately he passed away
last year. But I always remember just that connection I had with him.

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2023-04-23

�JENNIE RUIZ

TRANSCRIPT, INTERVIEW
2023-04-07

And I realized, you know, a lot of other people on campus had that connection with him. He was just, he
was just this unique soul. He was like an old soul. He dealt with so much adversity with mental and
physical health, but he just always came with just a presence of kindness and just sh- like sheer
gratitude. And when I… when I changed, when I moved outta my office a couple weeks ago, ‘cause I was
in that office for nine years. One of the things I was, I was cleaning this stuff out and I found a thank you
card from him. And I was like, wow, what a gift. And he had, it was after I was out of the role within
relation to [C3], but it's a couple years ago when I helped him with some stuff and it just said, “Thank
you for helping me in one of the difficult times in my life.” and I was just like, God, what a gift you just
gave me. So, um, I don't know if I would've had the chance to meet him had I not been in that, you
know, in that physical space because I know that was a space of safety for him, which was I know the
case for a lot of students, so.

SS:
Wow.
JR:
[Mm-hmm] &lt;laugh&gt;.
SS:
Sorry about that.
JR:
I know it’s tough and yeah. Yeah.

SS:
[indistinguishable] It's remembering NSYNC Radio, at least. &lt;laugh&gt;

JR:
NSYNC Radio. But I think even with him, I still smile, you know, and um, yeah, ‘cause again, he just
exuded gratitude and it, um, yeah. So mm-hmm.

SS:
Well on a lighter note! Uh.

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�JENNIE RUIZ

TRANSCRIPT, INTERVIEW
2023-04-07

JR:
&lt;laugh&gt;, I know, sorry take these down.

SS:
No, no, no. It's perfect. It's perfect. I know you only worked there for a semester, but how might have
your work at the Cross-Cultural Center helped you develop as a professional?

JR:
Massively. I mean, you know, as a, as a White woman, straight CIS woman, I bring privilege with me and
I always am trying to learn and understand that what my physical presence may bring depending on the
space and I'm at right? And, the majority of the students who, who hung out in that space were, were
students of color, primarily students who were of Asian Pacific Islander descent. But, it was something
for me to be able to-- when I first got asked to kind of fill in the role, part of me was like I didn't want my
own identity to be a detriment to their development. But I realize now me even just knowing that I think
&lt;laughs&gt; makes a difference. That I'm aware of how my identity impacts those around me.
But there were some experiences that came up that I remember we were doing, we were doing some
activities… Oh we were doing a, an event and it was around, um, Judaism, and I don't remember what
the content of the workshop was, but Hillel, which is still an active organization for serving and
supporting Jewish students, but obviously non-Jewish students can be involved. There was some
concern about us offering this workshop and possibly providing false information. And it was one of
those things that in the moment you can get very defensive, right? You can be like, no, you know, we're
not, we're not trying to do anything to whatever. But what it had me do was, you need to stop for a
second and be-- again, the intentionality. It really taught me just you to think of anyone who could be
potentially impacted, but also leveraging the voices that you have and collaborate and pull them in.
Um, ‘cause why wouldn't have we have collaborated with folks on campus who live that on, on a daily
basis and could provide some additional you know, but I was advising students at this time and the
student was just doing what he was told. He was creating these workshops kind of in a vacuum. But it
was a really good lesson to, again, do things as intentionally as possible. Even if it means you have to
move the workshop a few weeks later, if it means we're doing it the right way, let's do that. So that was
a really good lesson and I think it ended up being fine. We ended up collaborating with them. Um, and
then just…Trying to think. I mean, just working with all different types of people and interacting with
students I probably normally wouldn't have just because they weren't involved in Orientation Team. Like
this, this particular pocket of students who worked as student assistants, within all the other centers
because there was kind of like this collective team they had of- at the time the Women's Center, the
Pride Center, and the Cross-Cultural Center, those three centers; our staffs would get together on a
frequent basis. And there’s folks from other staffs that I have connected with that I'm still in, contact

15
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SETH STANLEY

2023-04-23

�JENNIE RUIZ

TRANSCRIPT, INTERVIEW
2023-04-07

with that I probably would never have interacted with. And to be honest, they probably would never
have even-- based on who I am and how I present and probably would never have even interacted with
me. And so, it was a great opportunity to kind of make those connections. But, um, I learned some more
things just about program planning. We, we planned some pretty big events and just again, how to
honor history and culture and doing it in a meaningful manner while advising students who just wanna
get things done. And it's like, how do you balance that? So that was, um, that was a good experience.

SS:
Yeah. That's great. Um, making connections. using your voices. Moving on, could you describe, and this
doesn't have to be with the Cross-Cultural Center ‘cause I know you worked a pretty short time over
there. Could you describe a project or initiative you with that you are particularly proud of, or were a
part of necessarily?
JR:
Hmm. Geez, just so many-SS:
&lt;laughs&gt;

JR:
I think I can discuss the peer mentoring program. Although it was short-lived, I think for what it was. It’s
one of those programs that no matter how good of a program you have, if you don't have the resources
to continue it, you can only do so much. And so… but it was, it was really cool because it was kind of a
brainchild of Sara and then she came to me and said, “You work with new students, can we just do this
connection?” And so we really got a chance to dig into the benefits of peer mentoring and we kind of,
we created it really from the ground up. We recruited current students to be peer mentors, created that
training for them. And because of my work with O-Team [Orientation Team], who is solely volunteers,
you know, I had a training with them, a weekly training with them on, in the spring semester, and then
we had retreats. And so I was able to really bring that component. Um, and then what Sara brought was
really the, the pieces of how-- why we're serving this particular population because there is an equity
gap that our white students are persisting at a higher rate and graduating at a higher rate than our
students of color. So, and then there was research that showed that peer mentoring specifically helps to
close-- is one of the most beneficial components that a student could have to have a peer to peer
connection. So it was really fun to work with her on that and really create the curriculum, create the, the
criteria for the mentors. And then I remember we had spreadsheets and we were divvying up the, the
caseloads of like who, or not the caseloads-- of like who would be matched with certain mentors and
stuff like that.

16
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SETH STANLEY

2023-04-23

�JENNIE RUIZ

TRANSCRIPT, INTERVIEW
2023-04-07

Um, and so that was really fun. And then once Sara left and Floyd came on, um, I don't think it was a
while, but he and I had the idea to do like an overnight retreat with this program. So what we did was
we had them all come together. So we've had the mentors and the mentees, this is before school even
started, had them on a bus. We drove up to Julian [California] and we did kind of team-building
activities. And it was really-- I remember we had this, we wanted to do a ropes course and we had,
there's a ropes course at this camp. And I remember Floyd and I were brought in probably three days
before the retreat. And our boss at the time said, we can't spend the money on this. And we're like,
“What are we supposed to do?” So then he and I just like hunkered down and created like our own like,
internal team-building exercises, but we're like, “What the hell are we gonna do?” But we figured it out.
What's funny now is I think it was that year, one of the mentees is now on my coaching staff.

SS:
&lt;laughs&gt;.

JR:
So I've known him forever and it's really cool. And then funny enough we, well it's not funny but, we had
to buy a new car this past weekend, track me here-- and I, we go to San Diego County Credit Union
because that, we had literally just paid our car off on Thursday and that's when our car died. So we went
back to San Diego County Credit Union. Said we wanted to get a loan with you again. And as we’re
meeting with this loan officer, she’s like, where do you work? I told her, she’s like, “I knew you look
familiar!” And my husband's always like, “I swear to God, she knows people everywhere.” And she said,
“I was part of the peer mentoring program” and I remembered her ‘cause she was assigned to, I would
say was our best mentor ‘cause some of our mentors left a lot to be des-- like, “Can you talk? Can you
touch base with your students?” But this one -- and her last name was Ruiz as well -- and so we
connected on that, but it was so cool to see this student who had been in the peer mentoring program
and just being like, “I remember you!” And it was a nice little reunion. Um, but I thought it was a really
cool framework to create. Um, unfortunately the resources just weren't able to keep it going. So.

SS:
Yeah. That's cool that you saw your, your one mentor—[indistinguishable]

JR:
It was so funny that, “I know you look familiar!” When I said I worked at campus, it was funny.

SS:

17
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SETH STANLEY

2023-04-23

�JENNIE RUIZ

TRANSCRIPT, INTERVIEW
2023-04-07

Yea I Know plenty of people working in the university space currently working with limited resources.
Yeah, it's definitely challenging.

JR:
It is. Especially when it's such meaningful work like that. I mean, it's literally to support, but now I'm in a
space again to be able to do that same kind of work, which is exciting.

SS:
Mm-hmm. What is the significance of having a space that champions underrepresented students?

JR:
Um, I mean so much. And with underrepresented students, obviously that's such a large umbrella, right?
And then every group and, and community that makes up that term needs different things and there's
an intersectionality and all that and it can-- but you know what it really comes down to, it's about
equity, right? And it's interesting having conversations with people who don't quite get it and there's
people who make comments sometimes it's like, “What about a space for us?” And I'm like, do you
understand that any-- I can go somewhere and see someone who looks like me and understands my
experience. I mean, generally speaking, pretty easily, if you have a student who comes to this campus
and does not see anyone who looks like them during the day, does not have a faculty member teaching
them who is from the same culture or community, to be able to have a space that a student knows they
can go to. To have an experience that just physical and mental and emotional safety on a daily basis, for
them to do homework and define that community will only help them to be better in all aspects of their
life. That's why programs like EOP [Educational Opportunity Program] and ACE Scholars and those
programs exist because they're-- every student should have access to the same level of services, right?
First and foremost. But, if you look at certain populations and certain areas where students are from,
they then need that much more support to get them to the same place that more majority populations
are. So I think providing spaces like this is one step in providing that, that equity. Um, because I can
imagine a student coming here and I've never really experienced it, but being like, “I don't see myself
here.” They're not gonna feel an emotional connection to the campus. They’re not gonna feel like going
to class because why would they care? I mean, there's some students who inherently they just have this
intrinsic motivation and they'll go to school and it's fine.
But you wanna have that, that community and sense of belonging. That'll just make it that much more
just robust of an experience for them. And the community pieces is massive. So spaces like this, if done
well, and intentionally and has good leadership and the resources it needs. Because the thing is these
centers-- and people joke a lot of times are placed in the basements of buildings, they're placed in
inaccessible areas that people don't necessarily know about. If you do it well and put 'em in high traffic
areas like the USU [University Student Union], have staffing and resources to really support those

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2023-04-23

�JENNIE RUIZ

TRANSCRIPT, INTERVIEW
2023-04-07

students, then it goes well. But just historically spaces like that are just under-resourced and which is an
issue. So.

SS:
Yeah. Um, I guess in that same sort of area of, doing it right. Are there any aspects of your time at the
Cross-Cultural Center that you would've approached differently if given the chance?

JR:
Mm. I, when I came in, because again, there was this like conglomerate of the three spaces. I would, and
it was a really short period of time, but I got kind of sucked into their drama &lt;laughs&gt;, and I wish I
would've come in and I don't know if I had fully found my voice yet like if I, knowing what I know now
about things and haven't gone through when I've gone through now, I feel like I would be able to go in
and be able to really help the students to be very… To, you know to collaborate, but not necessarily be
dependent on, I think, I wanted to collaborate with these other folks but I think there was almost a
sense of like I had to defer to what they wanted kind of thing. And so probably it would be fun to go
back in there now knowing what I know now and see how things would be different. But, I don't know. I
think that the state of where I was at the time, you learn based on where you're at in life. And I got
lessons, from it. I, um, there were-- I worked with my first student who I was aware of being
undocumented at the time and just learning about that process and learning about that impact for her
and just, I mean we literally, no one knew but she would, she would submit kind of a fake time sheet
every month just to have this sense of normalcy and that nobody would question. And just, that was
kind of my first, kind of opportunity to, to work with students experiencing those challenges. So. I can't
think of anything glaring. I was still I think pretty early and young in my profession. Um, so, there's still
days where I’m like, “You wanted me to be in there?” But, it worked out. But I think those are the things
I can, I can think of.
SS:
That’s good.
JR:
Yeah.
SS:
More experience.
JR:
More experience. It’s all, it’s all experience. Yes.

19
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SETH STANLEY

2023-04-23

�JENNIE RUIZ

TRANSCRIPT, INTERVIEW
2023-04-07

SS:
Well, as we're wrapping-- winding down, I know you mentioned before that a lot of people that would
go to the Cross-Cultural Center were um--

JR:
Asian Pacific Islander.
SS:
Oh yeah. Asian Pacific Islanders.
JR:
&lt;laughs&gt; Yes.
SS:
I, a lot of questions are raised around like these cultural centers, like the Black Student Center and, the
Latinx Center and stuff like that. And should there be an Asian student center? Should there be a white
student center? What's your response to that?

JR:
&lt;laughs&gt; That's my response. &lt;laughs&gt; Um, I mean, I think I mentioned it before about the purpose of
these spaces. Everyone, every student should have access to support and resources on our campus. I do
not think inherently based on the setup of society, students at particular demographics are lacking
spaces where they see others like them.

SS:
Mm-hmm.

JR:
Like I said, things need to be, do, done well. You need to have the staffing. I think it's always going to be
met with some dissonance because there's gonna always be people who just don't get it. But the people
who are the ones traditionally, and I know there's people who may identify as the same within that
center and say, I don't think we should have, you know, separation or whatnot. But it depends where

20
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�JENNIE RUIZ

TRANSCRIPT, INTERVIEW
2023-04-07

people are at on their identity development. And when you kind of go through identity development,
you get to the point where you're comfortable enough in your space and your skin and your whatever to
understand that everyone else is in a different space and that's okay. And that some students may be
okay with it and some students may really need that space to be successful. And again, if having a Black
Student Center allows one black man who goes to school here to have a physical space that he can go to
feel safe, then I think that's been successful because otherwise where would he find that here? Right. I
think the people who ask those questions about, why don't we have this? Why don't we have this? And
it's like, I don't-- there's gonna always be people who ask those questions and they don't have an answer
for it. They don't have anything to kind of back up, you know, you ask the question of, “Why do you
think we need that space?” And they don't have any, you know, there's no research to back up the
answers that they're hoping to get. It's just, they're there-- The questions are just being asked, I think to
kind of stir things up. But again, the caveat is: you don't wanna just do it to do it to check off boxes. You
need to do it as intentionally as possible. And I'm far from being an expert on how to implement that.
But if you don't have the resources and don't have the institutional support, you're only gonna be,
you're set up to fail.

SS:
Mm-hmm. Perfect. Great. Um, yeah, I like that answer. If it helps. It's worth it.
JR:
Yep. Mm-hmm.
SS:
To conclude connecting to that question, uh, what role do you see the Cross-Cultural Center playing as it
coexists with the expansion of identity-specific spaces?

JR:
I would imagine, I'll say Floyd specifically ‘cause he has been the longest-tenured, um, director in there
now. [Floyd] is probably been asked how he's gonna be-- What is the Cross-Cultural Center? How does
the Cross-Cultural Center kind of stand apart from the other identity centers? I think with the CrossCultural Center, although other centers talk about intersectionality and you know, and that sort of thing,
I think what the Cross-Cultural Center can really focus on is really that multiculturalism, how all the
different identities intersect and kind of can help to facilitate those conversations and understandings
and that sort of thing. I would imagine there's been conversations about-- do we have a space for, you
know, our APIDA [Asian Pacific Islander Desi American] students? Because that tends to be the space
that, that population tends to spend time.

21
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SETH STANLEY

2023-04-23

�JENNIE RUIZ

TRANSCRIPT, INTERVIEW
2023-04-07

I think, there were conversations way back in the day where, ‘cause they're Kamalayan Alliance, I don't
know if it's a really big organization now, but Kamalayan Alliance was a massive student organization
back in the day, and that was primarily the students who made up the space in the center and some
people had issues with it. It's kind of like but this is not supposed to be just for Filipino students, but it's
like, who defines that? You know? It depends on who has a connection here and who feels connected.
So, I would imagine-- I know there's some campuses who have, I mean, tons of different affinity spaces
and identity centers. And I'm sure there's gonna be conversation about what, what is C3’s role in that?
Um, I don't know the answer I'm not privy to those conversations, but I'm sure the questions have come
up of what is the space for this type of physical and identity space in the midst of adding all these
different, identity spaces? Other campuses do it. It's just, I'm sure there's a lot of conversations about
what is the vision and mission and kind of, where's it gonna go, which can be exciting. Um, but I'm sure
there's also some pressure to be like, who are we? What is our, what is our mission here on campus?
But, um, the current leadership can figure it out. He's [Floyd Lai, Director of the Cross-Cultural Center]
good. He's good.
SS:
Yeah, he is good.
JR:
He is good.
SR:
Anyways, thank you so much for coming here and—
JR:
This was Fun. &lt;laughs&gt;. I don’t know what I expected, But yeah.
SS:
Anyway, I’m gonna end the recording.
JR:
Okay.

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              <text>    5.4  2023-04-07   Ruiz, Jennie. Interview April 7, 2023 SC027-029   SC027 California State University San Marcos University Library oral histories collection     CSUSM This oral history interview was generously funded through the Instructionally Related Activities Fund at California State University San Marcos.  California State University San Marcos. Cross-Cultural Center Education, Higher Human rights Student success   Jennie Ruiz Seth Stanley mp4 RuizJennie_StanleySeth_2023-04-07.mp4 1:|40(5)|52(10)|66(9)|77(15)|94(11)|105(8)|118(2)|135(1)|148(7)|166(14)|186(3)|212(2)|223(3)|235(3)|255(3)|273(1)|282(3)|292(4)|304(7)|342(5)|353(8)|368(2)|378(4)|388(3)|399(13)|410(1)|457(10)|468(7)|486(7)|510(1)|519(10)|529(9)|539(3)|549(4)|595(6)|606(1)|621(8)|633(13)|677(3)|690(1)|699(12)|713(1)|723(1)|736(10)|753(7)|764(3)|775(1)|794(6)|817(2)|837(9)|847(10)|860(10)|874(5)|885(2)|895(3)|937(11)|957(9)|968(3)|982(2)|1003(2)|1015(12)|1026(3)     0   https://archivesoralhistories.csusm.edu/files/original/514cb50273b20f4b16cea6c5712830f4.mp4  Other         video    English     1 Introductions       Introductions from Seth Stanley and Jennie Ruiz                               34 Biographical/Educational Background        Ruiz describes her personal and educational background.                               85 Work During Education.       Ruiz recalls working as a student and how it lead to her career in enabling student success in higher education.                               187 Discovering Counseling Career Path       Ruiz speaks about her beginnings of counseling as a career path and what led her to California State University San Marcos.                               281 Experiences working for Student Success       Ruiz recalls experiences supporting student success on campus, work as a peer mentor, the special-ness of the CSUSM student body, her work in the Dean of Students Office.   CSUSM ; Student Success ; Student Success Coaching                           555 Leadership Style and Experience       Ruiz speaks about her leadership roles and leadership style in a university setting.    CSUSM ; Faculty ; Leadership ; Staff ; Student Success Coaching                           710 Network and Relationships on CSUSM Campus       Ruiz details her networking skill and speaks about the relationships she's built at CSUSM   CSUSM ; Faculty ; Networking ; relations ; Student Affairs                           934 Relationships with Students and Building Rapport       Ruiz speaks about her relationships with students on campus, building relationships with students and understanding their needs.   CSUSM ; Faculty ; O-Team ; Orientation ; Student Relations ; Students ; Team-building                           1162 Initial Experiences with the Cross-Cultural Center       Ruiz speaks to her initial experiences with the Cross-Cultural Center, how she interacted with the CCC in her role overseeing student orientation, and what the center's physical space was initially like.       C3 ; CCC ; Cross-Cultural Center ; CSUSM ; Jennie Ruiz ; SLL ; Student Life and Leadership                       1260 Cross-Cultural Center's Change Over Time       Ruiz recalls how the Cross-Cultural Center changed over time, how the space where the CCC was located in relation to other parts of Student Life and Leadership, and the center's move to the Commons Building, work on a collaborative mural, and then the move to the University Student Union building.   C3 ; Cross-Cultural Center ; CSUSM ; Floyd Lai ; Jennie Ruiz ; SLL ; Student Life and Leadership ; Tukwut Courtyard                           1791 Friendship With Sara Sheikh-Arvizu       Ruiz describes her friendship with Sara Sheikh-Arvizu, former Associate Director of Multicultural Programs at CSUSM.   CCC ; Cross-Cultural Center ; CSUSM ; Jennie Ruiz ; Sara Sheikh ; Sara Sheikh-Arvizu                           2080 Favorite Memories From Cross-Cultural Center       Ruiz recalls working at the front desk of the Cross-Cultural Center, and remembers a student with significant mental health challenges, who found refuge and friendship at the CCC.   C3 ; CCC ; Cross-Cultural Center ; CSUSM ; Jennie Ruiz ; NSYCH ; Students                           2344 How the Cross-Cultural Center Helped Her Develop as a Professional       Ruiz speaks to the impact of the Cross-Cultural Center on her as a professional, her privilege, and centering voices in programming. Ruiz recalls a workshop with the campus Jewish community.   CCC ; Cross-Cultural Center ; CSUSM ; intentionality ; Jennie Ruiz ; Privilege                           2652 Memories from the Peer Mentoring Program       Ruiz recalls some of her experiences with the creation of the Peer Mentoring Program and recalls an overnight retreat.   CSUSM ; Floyd Lai ; New Students ; Peer Mentoring Program ; Retreats ; Sara Sheikh ; Team Building                           2956 Thoughts on the Significance of Identity-Specific Spaces       Ruiz speaks to the importance of having identity-focused university spaces like the Black Student Center, the Latin</text>
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              <text>/x Center, etc, which champion underrepresented communities and assist with student success.   ACE Scholars ; Community ; CSUSM ; Diversity ; EOP ; Equal Opportunity Program ; Identity-Specific Spaces ; Underrepresented                           3354 Cross-Cultural Center and the Purpose of Identity-Specific Spaces       Ruiz expands on why identity-specific spaces are necessary and what groups benefit from them. She also goes on to speak about the role the Cross-Cultural Center plays with the expansion of identity-specific spaces.   APIDA ; C3 ; CCC ; Cross-Cultural Center ; CSUSM ; Identity Specific Spaces ; Jennie Ruiz ; Kamalayan Alliance ; Pacific Islanders                           Moving image Oral history interview of Jennie Ruiz for the Cross-Cultural Center Oral History Project on April 7, 2023. Biographical information about Jennie, how she started working for California State University San Marcos, her leadership and networking skills. Jennie’s friendship with Sara Sheikh-Arvizu and its impact on her. Her experience running the Cross-Cultural Center, and her thoughts about its role at CSU San Marcos.    Seth Stanley [Interviewer]:    This is Seth Stanley. Today I&amp;#039 ; m interviewing Jenny Ruiz for the California State  University San Marcos Cross-Cultural Center Oral History project. Today is April  7th, 2023, and this interview is taking place at the University Library. Hi  Jenny. Thank you for coming.    Jennie Ruiz [Narrator]:    Hi, Seth &amp;lt ; laughs&amp;gt ; .     SS:    To start out, uh, can you tell me a little bit about your background and how  that maybe has influenced your work in higher education?     JR:    Oh, goodness. Okay. Background. How far do you, how do you, how far do you want  me to go?     SS:    As long as you want.     JR:    Oh goodness. Well, I was born, no, um--     SS:    Go for it.     JR:    Background. Um, so I&amp;#039 ; m born and raised in San Diego, um, from Mira Mesa  originally, um, went to college up at Sonoma State. For my undergrad. And did,  um, got my degree in sociology. So I did a few different majors, but then I  landed on sociology cause I had a really great Intro to Soc[iology] professor  who I really enjoyed. Um, and through my time at Sonoma State, I got involved in  various things. I mainly had to work on campus just to pay bills and live and  all that. So I worked in like different food service and I worked in retail off  campus, and actually told the story last, it was, what was it, Tuesday at a  session I led about my like, professional journey.    But I had a, a job on campus where I was having to put up flyers across campus  and I hated it. I would have like hundreds of flyers to post. Um, this is before  lot. This is before like electronic signage and all of that. So I, um, and I was  miserable but I saw a flyer for a job in the Career Center on campus and I&amp;#039 ; m  like, thank goodness no one else has seen this ad at this point &amp;#039 ; cause I&amp;#039 ; m  putting the ads up, so I&amp;#039 ; m gonna apply for this job, which I did. And that kind  of took me into this path of, um, of higher ed and student affairs. It kind of  opened me up into, like the orientation, you know, kind of world new student  orientation, &amp;#039 ; cause a lot of things were run through that area. Academic  advising, I interacted with, um, the program called Freshman Seminar there,  which is similar to our GEL program here [program geared towards first-year  students and student success in academia].    So I served in various leadership roles. I actually got, uh, I was on the dean&amp;#039 ; s  list one semester. There, grades were never my thing, but one semester I got on  the dean&amp;#039 ; s list and I got an invitation to apply for leadership positions on  campus. So that in conjunction with my job in the Career Center just kind of  launched me into kind of the higher ed. like, oh, this is kind of fun! So I was  an orientation leader. I worked as a peer mentor in our freshman seminar class.  I was a student assistant [at the] Career Center. And then once I graduated, I  was looking into kind of a counseling area. Um, didn&amp;#039 ; t quite know what I was  going to do and my dad, funny enough, got me a book called What to Do with a  Sociology Degree, and I was reading it one day and there was a paragraph on  college counseling and I was like, of course I could do this job for work! I had  never even connected [that] the professional staff that I worked with were doing  that as a career. So that kind of, you know, launched me and I applied for grad  school. I went to USD [University of San Diego] for my master&amp;#039 ; s in counseling  with a specialization in college student development. Worked in my orientation,  worked in the orientation program there as a grad assistant. And then after  that, got a job at Stony Brook University in New York as a residence hall  director. Um, my friend tipped me off to a job that was here at Cal State San  Marcos to be Coordinator of New Student Programs. So I applied for that job and  I thankfully got it. And, um, that started my career here back in 2006, back  when, funny enough, C3 [Cross-Cultural Center] was literally, I think the size  of this room when I first started on the fourth floor, third floor of, um, no,  the administrative building past, then [named] Craven Hall. So, and then since  then I&amp;#039 ; ve just held a variety of positions and here I am. &amp;lt ; laugh&amp;gt ; .     SS:    [Inaudible] Tell me more about what motivated you to work in a specifically a  college setting and specifically supporting student success.     JR:    Yeah. I think people go into higher ed or any of their professions for one or  two reasons: either they had a really good experience or they had a really awful  experience and didn&amp;#039 ; t want that to be repeated for somebody else. In my case, I  had a fantastic college experience. I had great mentors, I had really great  opportunities. Um, so I felt very fortunate. And I just, you know, in my work as  a peer mentor in the freshman seminar class, I was meeting individually with  these first time freshmen, really working with them and, and you know, talking  with them about just life and how to connect and find their place on campus. And  I found myself really enjoying it and kind of becoming-- it was a natural thing  to me. Um, and so I think I wanted to feel that in my career, be able to really  take that with me. And, one of the great things about I think this campus, but  just the CSU [California State University] is I think our students are just so  special and just work so hard. Not saying that students don&amp;#039 ; t work hard other  places but that there&amp;#039 ; s something about our students here. Um, there&amp;#039 ; s a lot of  gratitude, there&amp;#039 ; s a lot of understanding, I think, of the privilege they have  of being here and getting their degree and, you know, working with that  population is really, really rewarding. So, you know, did I want-- I wanted to  be that for other students moving forward. But I just loved the feel of being on  a college campus. There&amp;#039 ; s nothing like it. I now have a almost seven year-old  and just, he&amp;#039 ; s been able to be here since when, since he was born. And just  knowing that-- he actually said the other night, he&amp;#039 ; s like, &amp;quot ; You go to college!&amp;quot ;     And I&amp;#039 ; m like, no, I don&amp;#039 ; t go to col-- I&amp;#039 ; m not a college student, I work at a  college. But he just, he associates college with me. And that&amp;#039 ; s just, he&amp;#039 ; s grown  up in that environment. And then my mom also worked at USD for 30 years. So, I  grew up going to campus with her and hanging out with college kids who, funny  enough, seemed significantly older than they do now. So, it was just always a  part of, you know, who I was. And so, I felt fortunate to find a place here.     SS:    And, now you&amp;#039 ; re working as the Interim Director of Student Success Coaching,  right? Can you walk us through your experiences as that at the job?     JR:    In the five weeks I&amp;#039 ; ve been in the position, &amp;lt ; laugh&amp;gt ; , um, it&amp;#039 ; s-- it&amp;#039 ; s been, it&amp;#039 ; s  been really great. It&amp;#039 ; s actually brought me back to I&amp;#039 ; d say my roots here  because I started here at CSUSM overseeing orientation and really working with  new students and first year students and all that. So, it&amp;#039 ; s been fun in the  short time I&amp;#039 ; ve been here to work with the team to really be creative about how  we&amp;#039 ; re gonna be engaging students who are coming in this next year. We&amp;#039 ; re kind of  in this two-- two paths right now. It&amp;#039 ; s the finish this semester, but then let&amp;#039 ; s  think big and creatively for the incoming class who&amp;#039 ; re gonna be here in fall  [20]23. So just really, learning from the team and thinking about how impactful  the work that they&amp;#039 ; re doing can really be for the retention success of the  first-time freshman coming in.    So, I don&amp;#039 ; t know how much you know about the program but it serves first-year  students who are not in an otherwise specialized program. So who are not in the  Educational Opportunity Program who are not in TRIO [Student Support Services],  who are not in CAMP [College Assistance Migration Program], um, ACE Scholars who  are former foster youth, and then athletes or international students. So, we  kind of capture the rest of the students, so don&amp;#039 ; t really have a home, you know,  and we wanna be that contact for them to kind of have that, that person they can  go to for any questions that they have just about college. Um, so it&amp;#039 ; s going  well. I&amp;#039 ; m really enjoying it. I&amp;#039 ; m able to be creative and think through things  and plan, which is something I love to do.     SS:    So, I know you&amp;#039 ; ve only worked there for, you&amp;#039 ; ve only been working in this  position for five weeks, but, um, could you tell me, tell me about, your  leadership style and how you adapted to different situations and team members?     JR:    Yeah, I mean, I think I can relate it to, &amp;#039 ; cause I was in my old position as  associate dean for almost seven years. So I&amp;#039 ; ve been in management leadership  roles for over ten, twelve years now. But yeah it&amp;#039 ; s been interesting because I  joined a brand new team and so I really had the chance to kind of see how I was  gonna adapt myself to them and how they were gonna receive me. And you know,  it&amp;#039 ; s funny, my first day I brought donuts and I said to them, &amp;#039 ; cause this team  right now doesn&amp;#039 ; t have a permanent space. They&amp;#039 ; re literally working in a  temporary space right now. So my first thing was how do I provide them with a  level of, you know, kind of stability and structure. So even in an absence of a  physical, permanent location, they can kind of feel that stability.     SS:     Mm-hmm.     JR:    But I came in that first day and I was like, so I haven&amp;#039 ; t started a new job in a  very long time. So I said, I just ask for your grace. But I&amp;#039 ; m as much as, as  reasonable and appropriate, obviously it&amp;#039 ; s just about the human first. These are  all human beings who are working in a job and if you don&amp;#039 ; t connect that piece  and know what really matters to these people just in life, you&amp;#039 ; re kind of  missing the mark. So my goal was, and I told people &amp;#039 ; cause they wanted to meet  with me, people outside my team wanted to meet with me very quickly to like talk  about coaching and how I could collaborate. And I said, I want the first month  to be me focusing on the team, getting to know the team, building those relationships.    And so meeting with them individually and getting to know their strengths and  kind of where there&amp;#039 ; s opportunities. But I, I&amp;#039 ; d say I&amp;#039 ; m very, I&amp;#039 ; m all about  personal connections and relationships and being collaborative. But I&amp;#039 ; m also  good about being, like, sometimes we just kind of have to do things and we can&amp;#039 ; t  bring everyone into the fold, but I want to be as transparent as possible,  communicate, provide, make sure people are in the loop. &amp;#039 ; Cause the less  transparency there is, people then start to kind of worry and, you know create a  narrative themselves. And so, but also humor. I like to approach things with  humor. But Yeah.     SS:    Well, sounds like you&amp;#039 ; re the right person for the job. &amp;lt ; laughter&amp;gt ;  Um, I&amp;#039 ; d like  to ask, how have you leveraged your networks and relationships to support  student development and success?     JR:    Oh gosh.     SS:     &amp;lt ; laughs&amp;gt ;      JR:    You know, it&amp;#039 ; s-- so this talk I just gave on Tuesday, the Division of Student  Affairs does, um, they just started this series called Conversations with  Leaders. And they finally, they asked, they asked me to speak and I&amp;#039 ; m like,  okay, because part of me is like, &amp;quot ; You want me to talk? Oh, that&amp;#039 ; s fine!&amp;quot ;  So I  talked a lot about this, but one of the benefits of my job, the job I had here  when I first started with orientation: it&amp;#039 ; s such just by the nature of the job,  so highly collaborative that, that set me up for how I have literally done  everything else in every other position I have here on campus. So, it had me  working with event planning, with catering, with parking facilities, with  advising, with, you know, leadership to student life. Like I work with every  area on campus. And so through that, and I&amp;#039 ; m asking people to do things when I  don&amp;#039 ; t have any leadership or jurisdiction over them. And so you very quickly had  to establish this relationship with people so you can-- &amp;#039 ; cause all I would do in  that job is ask people for favors. It&amp;#039 ; s just, &amp;quot ; I need you to do this. Can you  help with this?&amp;quot ;  And so, and I fast forward now, there&amp;#039 ; s one of the colleagues  I&amp;#039 ; ve worked with, I met him my second day working, he works in advising and now  I&amp;#039 ; m meeting with him about coaching and how to collaborate. And it&amp;#039 ; s just, we  laugh now that I&amp;#039 ; m like, talk about full circle and even doing training on some  technology that we&amp;#039 ; re gonna be implementing into the program. The person in IT  [Information Technology], I worked with him when PeopleSoft was first coming on  board. And so again, it&amp;#039 ; s like &amp;quot ; It&amp;#039 ; s so fun to work with you again!&amp;quot ;     But, all that to say, it&amp;#039 ; s been so key. And I think what has been very  validating is when I&amp;#039 ; ve come into this job, the, the reactions I&amp;#039 ; ve gotten from  people saying, &amp;quot ; I&amp;#039 ; m so glad it&amp;#039 ; s you and I can&amp;#039 ; t wait to work with you in this  role.&amp;quot ;  And that&amp;#039 ; s been really affirming and I feel like because of my  relationships, I&amp;#039 ; ve been able to, you know, there&amp;#039 ; s credibility. I&amp;#039 ; m able to  connect the coaches with people that they haven&amp;#039 ; t connected with before. And,  you know, if they have a question, I&amp;#039 ; m like, &amp;quot ; Let me just ask this person  directly, like what the answer is.&amp;quot ;  They&amp;#039 ; re like, &amp;quot ; You can just do that?&amp;quot ;  I&amp;#039 ; m  like, &amp;quot ; Yeah, I just can chat whoever, or text whoever and vice versa.&amp;quot ;  So what I  shared on Tuesday at the session was relationships is literally how I&amp;#039 ; ve gotten  everything done here on this campus. It&amp;#039 ; s, it&amp;#039 ; s been so, so important. So I  don&amp;#039 ; t think I answered the question?     SS:    No, I love that. I love that. I&amp;#039 ; m so glad to see you [indistinguishable].     JR:    It&amp;#039 ; s been, it&amp;#039 ; s very sweet. I&amp;#039 ; m like, &amp;quot ; Thank you!&amp;quot ;  It is very, because  especially it&amp;#039 ; s people that I&amp;#039 ; ve worked with forever and you know, and you just  want people who are collaborative and willing to hear you out and you can laugh  with. And I actually said to somebody the other day on the call, I said, &amp;quot ; You  don&amp;#039 ; t have to be diplomatic with me. Just tell me there&amp;#039 ; s clearly something  there. So just like, tell me how you&amp;#039 ; re feeling so we can just deal with it.&amp;quot ;   And I think they appreciated it because with some people you have to be very  diplomatic and be very discreet in how you&amp;#039 ; re saying things. And I&amp;#039 ; m like, just,  &amp;quot ; I&amp;#039 ; ve been here long enough. Like, just tell me.&amp;quot ;      SS:    [Indistinguishable] So I&amp;#039 ; d like to ask, how do you approach building rapport  with students and understanding their unique, needs?     JR:    Yeah. Um, so I&amp;#039 ; ve had the benefit, I mean, since I&amp;#039 ; ve started here to work  directly with students. So in my orientation job, I supervised volunteers who  are on orientation team. I supervise students who were paid staff. Like those  were my direct reports. So I was directly supporting and working with students.  I think very similar with how I just work with anyone. I-- it&amp;#039 ; s so hard to  describe something that I feel like just kind of happens, but I try to feel  people out. You know, again, I approach a lot of things with humor, but  obviously if this setting is not appropriate right, it&amp;#039 ; s, you know, I&amp;#039 ; m able to  kind of feel that out. I feel like I&amp;#039 ; m very intuitive. Like, I joke that my  superpower is intuition because I can-- I can tell-- if I know someone, I can  tell like when they walk in a room and be like, there&amp;#039 ; s something going on or  what&amp;#039 ; s happening, and I&amp;#039 ; ll just kind of give a look and be like, you let me know  what you need. Like, but I just, I stop and I make efforts. I get to know people  and with students, that makes, that makes a difference. You know just being  visible and being authentic. Providing, you know, sharing with-- with discretion  of course, but like my own personal life and connections and here and there. Um,  but you know, in my old-- in my previous position, I was working with students  in some really difficult circumstances &amp;#039 ; cause I was overseeing student conduct.  I was overseeing students who were really in a difficult situation within their  life. Whether it&amp;#039 ; s, they&amp;#039 ; ve had very something very difficult happen to them and  they&amp;#039 ; re navigating it and how they&amp;#039 ; re acting may not be the most appropriate in  that setting. And just, um, I&amp;#039 ; m really good about student[s] coming in and being  like, &amp;quot ; What is going on? Like, what&amp;#039 ; s, what&amp;#039 ; s happening?&amp;quot ;  And also good about  being like, what we&amp;#039 ; re doing here isn&amp;#039 ; t working. So how do we, let&amp;#039 ; s figure it  out. So through the years I&amp;#039 ; ve gotten very good at being direct, but in a  supportive manner? Um, some, well, supervisor joked with me, she&amp;#039 ; s like, &amp;quot ; I&amp;#039 ; ve  never met somebody who could suspend a student, and in the same sentence, the  student, thanks you.&amp;quot ;  &amp;lt ; laugh&amp;gt ;  It&amp;#039 ; s just, it&amp;#039 ; s treating somebody as a human  being. &amp;#039 ; Cause, even if you&amp;#039 ; re making a decision that&amp;#039 ; s difficult, you can still  do it with compassion. And humor too. I love to be sarcastic with students,  like, especially O team [Orientation Team]. &amp;#039 ; Cause I still have a connection  with the students who are on orientation team. &amp;#039 ; Cause my previous position, I  was still in the same office and I would, they&amp;#039 ; d be laying down on orientation  day and I&amp;#039 ; d just be like, &amp;quot ; What are you doing?&amp;quot ;  They&amp;#039 ; re like, &amp;quot ; Oh, sorry  Jennie!&amp;quot ;  And I&amp;#039 ; m like, &amp;quot ; Come on,&amp;quot ;  &amp;lt ; laugh&amp;gt ;  &amp;quot ; Get your, get yourself together.  Don&amp;#039 ; t be laying down on the job.&amp;quot ;  So.     SS:    All right. Um, finally we&amp;#039 ; re gonna get into the Cross-Cultural Center Questions.     JR:    I know this is like, this is getting us-- getting me warm. Okay.     SS:    I Really love that. Yeah. I love, like, you&amp;#039 ; re just a person people can trust, a  conduit of stability.     JR:    Conduit of stability. Oh, that&amp;#039 ; s deep. Okay.     SS:    Could you, anyway, could you describe what the Cross-Cultural Center was like  when you initially began engaging with it?     JR:    Mm-hmm. What I remember about C3 is what we call it. Um, so when I first  started, we had, and I imagine you&amp;#039 ; re interviewing Alexis Monte Virgin,     SS:    Um, I&amp;#039 ; m not sure, she&amp;#039 ; s not one I&amp;#039 ; m interviewing.     JR:    Yeah, he was the coordinator when I first started. Um, he&amp;#039 ; s like a president of  a university now. It&amp;#039 ; s amazing. So he was, he was the coordinator. The, the  interaction I had with C3 when I started-- because I oversaw orientation, the  Student Life and Leadership Office at the time was this compacted space in, um,  past known as Craven Hall. And so when I had on orientation days, we needed a  place for Orientation Team to debrief the day. So we&amp;#039 ; d go up to C3. So that&amp;#039 ; s  how, that&amp;#039 ; s what I remember it as. We&amp;#039 ; d go up to, we&amp;#039 ; d go to C, we&amp;#039 ; d be sitting  on the floor. They had these big red couches, the red couches, the red chairs,  and, it was small, but it was like, it was cozy. But yeah, we would just be  having people sit on every surface possible and have our debriefing sessions  there. And that&amp;#039 ; s kind of my initial like, connection and, memory of how I first interacted.     SS:    This is a really big follow up, but, how did it shift over time? And did you  have any role in this change?     JR:    Um, how it shifted? So, pretty quickly after I started, probably within the  first year-- and I think the plans had already been happening, was we were gonna  be moving spaces. We were gonna be moving, offices to the first floor, no, to  the third floor [of the Administration Building]. So I don&amp;#039 ; t know if you&amp;#039 ; re  familiar or not- where Ace Scholars is now, where the Tukwut courtyard is?  That&amp;#039 ; s where Student Life and Leadership used to be. So we were already, when I  first started, kind of in this future planning, dream big mode of what can  Student Life and Leadership look like. But at that time, C3 was under the  purview of Student Life and Leadership. So figuring out where and how that space  - because it was very important to have a designated space - not have it be  interweaved into our office, but have a community building location for the Center.    So, I am sure that I was part of conversations because we were doing like kind  of physical planning of the office, figuring out where everything was gonna kind  of be. Um, because I was overseeing orientation, the space back then it was, I  had this massive cubicle-- Um and then around the corner through a door was  where C3 was. So it was an office physically located like right off of the  general Student Life and Leadership office. So, kind of talking through and  brainstorming how we were gonna fit these red couches into that space. The space  was kinda like a triangle. So doing the physical kind of puzzle pieces, you  know, figuring out, um, you know, what to put on the walls and to create that  space was definitely part of that conversation. So, but yeah I don&amp;#039 ; t remember  the nuances, but I would imagine because it was physically located there, we  were all part of that &amp;quot ; What does this look like?&amp;quot ;  conversation. So, um, how it&amp;#039 ; s  evolved since then? I mean, it was in that space. And then, if I remember  correctly, I don&amp;#039 ; t know what happened first, but a leadership program was  created within Student Life and Leadership. It&amp;#039 ; s called SLL [Student Life and  Leadership]. And, the idea was to create a Tukwut leadership. Um, is it Tukwut  Leadership Center? Yeah. I think I&amp;#039 ; m remembering this correctly. So what ended  up happening, I think a space opened up in the Commons Building directly across  from Commons 206, I think is the room. And so the Cross-Cultural Center moved up  there and then the [TLC], that [Tukwut] Leadership [Center] space, um, kind of a  space for leadership programs and student organization meetings, stuff like  that, moved into that triangle space on the third floor. So the space when it  was up there was-- I mean, it was massive.    It was, I mean, comparatively speaking, I mean there was, there were windows,  um, there was like a welcome desk. There were the couches again, I believe. We  had at one point, I don&amp;#039 ; t know what the timeframe was, but we had painted this  like collective mural where everybody had like, it was a, program that they had  brought to campus with a muralist. And they pretty much gave us different pieces  to draw and paint. And that was put together, I think it&amp;#039 ; s still up in the C3  here in the Student Union, I wanna say. But that was up in the space and it was  just bigger and more open. And I wanna say it was up there until the Student  Union opened, which I wasn&amp;#039 ; t in as much conversation about because at that time  I had transitioned more into the Data Students Office-ish role.    So I wasn&amp;#039 ; t gonna be under the same umbrella. But I remember the conversations  about the physical space in the Student Union and, the offices and having a  balcony and having programming space and all of that. And so you see this space  now. I mean it&amp;#039 ; s just, it&amp;#039 ; s just beautiful. And it&amp;#039 ; s with the balcony. And we&amp;#039 ; ve  held some retreats in there and separate kind of staff meeting stuff. And  Floyd&amp;#039 ; s [Lai, Director of the CCC] great. He&amp;#039 ; s always willing to host people.  Um, so it&amp;#039 ; s done a lot of trainings in there and stuff like that. So, that&amp;#039 ; s  kind of how the physical space has evolved. It&amp;#039 ; s gone a long way from this sized office.     SS:    Thank you for that.     JR:     Yeah.     SS:    So many permutations. I love the red couches.     JR:    The red couches. I mean, that&amp;#039 ; s the thing. And you probably will hear a  consistent thing is this thread, the red couches is what C3 was. Like, that is  what was, you know, the signature furniture there.     SS:    Yeah. [Indistinguishable]     JR:    Oh, I&amp;#039 ; m sure you did.     SS:    Anyways, um, I knew that you were temporary temporal, sorry. Temporarily  responsible for the Cross-Cultural Center during a transition between associate  directors. Let me ask you, what led you to that position?     JR:     &amp;lt ; laughs&amp;gt ;      SS:    How&amp;#039 ; d that Happen?     JR:    I don&amp;#039 ; t know. You know, I think, when you&amp;#039 ; re in a-- when you&amp;#039 ; re leading a  department right? And somebody leaves, you&amp;#039 ; re kind of like, okay, who could kind  of pick things up and keep them moving while we&amp;#039 ; re doing a search, right? I  think the reason I was kind of a natural person to jump into that position and I  felt very grateful to do it, was because with my work with New Student Programs  and Orientation, I had collaborated with, with Sara Sheik, who remains one of my  dearest friends, we had collaborated on the creation of a peer mentoring  program. So it was a orientation, New Student Programs and Cross-Cultural  Center, um, Multicultural Programs, collaborative program. Where we focused on  pairing up first-year students from underserved, underrepresented populations.  So really it was, I forget the criteria but, primarily students of color, first  gen[eration] students who weren&amp;#039 ; t part of other specialized programs, which now  I think about it, I&amp;#039 ; m like, that&amp;#039 ; s funny. That&amp;#039 ; s the population I&amp;#039 ; m working with  again. So, because we had worked so closely on that and had, we&amp;#039 ; re really  working with the staff on creating that program, and we interviewed and hired  the mentors and we onboarded the mentees and all of that stuff. I think when  Sara ended up leaving, I was a natural kind of-- &amp;#039 ; Cause I had already been  working with the, with the directors and coordinators of the other, of the other  centers. I had already been working with the staff in C3 on this program. So, it  was kind of a natural, you know, &amp;quot ; Can you just help with this for a little bit?&amp;quot ;   And so that way we, you know, can have some consistency? Um, so it was a fun-     SS:    Yeah, I tried to find how long you were in that position. I couldn&amp;#039 ; t find it.  How Long?     JR:    It was about a semest- I&amp;#039 ; d say it was about a semester, if not an entire  semester. It was a couple of months in the spring semester of-- oh gosh, I don&amp;#039 ; t  know what year it was. [20]10, [20]11, [20]12, around that time. Yeah, because  it was before- &amp;#039 ; cause I moved into the Interim Assistant Dean of Students  position in January, 2013. So I would say it was probably nine [2009] or [20]10  possibly, but it was only a couple months while we worked on, hiring and getting  Floyd. So.     SS:    Perfect. I don&amp;#039 ; t wanna get too sidetracked but, I&amp;#039 ; d like, if you&amp;#039 ; re willing, I&amp;#039 ; d  like you to tell me about your friendship with Sara [Sheikh]. How is she?     JR:    God. Is this what she started crying about when she was asking about relationships?     SS:    I&amp;#039 ; m not sure. &amp;lt ; laughs&amp;gt ;      JR:    Oh gosh, Sara, what a special human. Um, she texted me earlier. She&amp;#039 ; s like, how  was your interview? I&amp;#039 ; m like, it&amp;#039 ; s at three. So I&amp;#039 ; ll tell her that you all asked  about her. Um, I remember interviewing her because when we would bring  candidates on for our department, you know, we&amp;#039 ; d all have a chance to meet all  the candidates and whatnot. She first off, she was not, how do? This is the  diplomatic part of me. She was not allowed to reach her fullest potential here.  Her skills and her talents were not as tapped as they possibly could have been  here. She left before she should have. Um, but opportunities arose and she had  to take it. But she is, we are so incredibly different, but she is a quiet,  calm, intentional, just peaceful human being.    Everything she does is with intention and purpose. And she&amp;#039 ; s one of those people  in my life, and I tell her all the time, and it&amp;#039 ; s now her and her wife because  they&amp;#039 ; re, they&amp;#039 ; re like cup filling people like you, you hang out with them, you  spend time with them. And I&amp;#039 ; m like, okay, my soul, has been refilled. Um, not to  get into politics, but this is, this is related the day of the, the day after  the 2016 election, there were various emotions. And she happened to be on campus  that day. She, Sara was here, this was years after she&amp;#039 ; d gone, but she happened  to be bringing a group of students here to campus. And I told her, I said, you  are the perfect and only person I would&amp;#039 ; ve wanted to interact with on this day.  Because she&amp;#039 ; s so good at just like being in a space with and just allowing space  and asking intentional questions. But-- and then her laugh is just so unique.  Like when you get her laughing, it&amp;#039 ; s just like, there&amp;#039 ; s no laugh like it. Um,  but she just, the students so highly respected her, and everything that she  touched here, again she did with intention and purpose. And she makes everyone  feel like literally you&amp;#039 ; re the only person in the room. She has nothing else to  distract her. It&amp;#039 ; s a very intentional, like, you&amp;#039 ; re hearing it a, a pattern like  purposeful and intentional. She&amp;#039 ; s just a good, good person. So, I remember,  &amp;#039 ; cause I tend to talk a lot and, um, and this isn&amp;#039 ; t fair &amp;#039 ; cause you&amp;#039 ; re asking me  to talk, so there&amp;#039 ; s no, there&amp;#039 ; s no judgment here. But I remember we were at a,  we were doing a staff retreat and I had to get used to that. she would process.  So, you know, somebody would ask a question and a prompt, and we had to give  space for Sara because Sara needed time to kind of put all of the thoughts  together and process and whatnot. And so, I&amp;#039 ; ve always taken that with me. But,  we&amp;#039 ; ve, you know, she was at my wedding. I was at her wedding. She met my son  when he was, you know just after he was born. I&amp;#039 ; ve had the privilege to, I was  there the day that, they officially adopted their son. I was taking pictures and  just, just one of those people, you know? Just one of those people in your life  that I&amp;#039 ; m grateful for our relationship here. And just the connection and it, I,  it&amp;#039 ; s one of those things where I&amp;#039 ; m like, thank you for allowing me to stay in  your life. Because there&amp;#039 ; s days where I&amp;#039 ; m like, what do I bring to you? &amp;lt ; laughs&amp;gt ;   Because she&amp;#039 ; s just so fantastic. But she would just kind of, she would brush  that off and be like you&amp;#039 ; re nuts. So she&amp;#039 ; s special.     SS:    I love that. That&amp;#039 ; s incredibly great [indistinguishable]. That&amp;#039 ; s amazing. I know  we&amp;#039 ; re in the little sidetrack here, but-     JR:    No, it&amp;#039 ; s fine. it&amp;#039 ; s all connected.     SS:    It&amp;#039 ; s all oral history, its all about people, so.     JR:    It Is.     SS:    Back to the Cross-Cultural Center. Could you tell me about a favorite memory? Or  not even a favorite, just a memory you have from the Cross-Cultural Center?     JR:    Hmm. &amp;lt ; laugh&amp;gt ; .     SS:    This is a little stumped [one].     JR:    No, it&amp;#039 ; s not stumped. I just, there&amp;#039 ; s certain things that it&amp;#039 ; s like, I just  immediately remember and I&amp;#039 ; m like, it doesn&amp;#039 ; t have to be super deep, right?     SS:     Mm-hmm.     JR:    I remember there was a period of time, I don&amp;#039 ; t know, I think it was before Sara  left, but, um, there were ti-- I don&amp;#039 ; t know if she was out, but, we needed to  have physical presence in the Center. And so each of the SLL staff would sign up  for shifts to sit at the front desk of the center. And, I remember, I love  NSYNC. It&amp;#039 ; s a boy band. Yeah. And I remember I was listening to Pandora at the  time, it was Pandora. And I told them, I was up there, I had like a morning  shift and I said, &amp;quot ; If I am here at my shift, you are hearing NSYNC and boy  bands.&amp;quot ;  And it just became a thing. They&amp;#039 ; re like, &amp;quot ; Oh, Jennie&amp;#039 ; s here.&amp;quot ;  And I  would just play that music. And, it was, that&amp;#039 ; s the first thing that kind of  came to mind. It was just kind of funny. They were like, &amp;quot ; Oh God, Jenny&amp;#039 ; s on  shift.&amp;quot ;  But it was cool because it got us physically out of our own offices and  I looked forward to that, you know, physical, that physical location change. But  then to interact with students in different ways. Um, God, there&amp;#039 ; s a lot of  memories. I met a student, and I won&amp;#039 ; t say his name for obvious reasons you&amp;#039 ; ll  learn shortly, but I first met him in C3 and I remember him &amp;#039 ; cause he would walk  in and he was always in military gear, but like not like he, he was like within  the military, he was always just wearing like military-grade--     SS:     Camo?    JR: Yeah. He had like a, this military-grade backpack, like, the combat boots  and just, and he was just the sweetest, kindest person. And I, that&amp;#039 ; s he, that  was the first time I met him was in the C3. And he would come in there all the  time and that&amp;#039 ; s where he would hang out and we would talk about life. And he  quickly disclosed to me that he had dealt with some significant mental health  challenges. And just, my brother has also dealt with some stuff and so he and I  were connecting on that and just talking about life and making those  connections. And I remembered he had gone away for a bit and then he had  returned and he was, he was having some challenges as only a couple years ago.  Unfortunately he passed away last year. But I always remember just that  connection I had with him.    And I realized, you know, a lot of other people on campus had that connection  with him. He was just, he was just this unique soul. He was like an old soul. He  dealt with so much adversity with mental and physical health, but he just always  came with just a presence of kindness and just sh- like sheer gratitude. And  when I-- when I changed, when I moved outta my office a couple weeks ago, &amp;#039 ; cause  I was in that office for nine years. One of the things I was, I was cleaning  this stuff out and I found a thank you card from him. And I was like, wow, what  a gift. And he had, it was after I was out of the role within relation to [C3],  but it&amp;#039 ; s a couple years ago when I helped him with some stuff and it just said,  &amp;quot ; Thank you for helping me in one of the difficult times in my life.&amp;quot ;  and I was  just like, God, what a gift you just gave me. So, um, I don&amp;#039 ; t know if I would&amp;#039 ; ve  had the chance to meet him had I not been in that, you know, in that physical  space because I know that was a space of safety for him, which was I know the  case for a lot of students, so.     SS:     Wow.     JR:    [Mm-hmm] &amp;lt ; laugh&amp;gt ; .     SS:    Sorry about that.     JR:    I know it&amp;#039 ; s tough and yeah. Yeah.     SS:    [indistinguishable] It&amp;#039 ; s remembering NSYNC Radio, at least. &amp;lt ; laugh&amp;gt ;      JR:    NSYNC Radio. But I think even with him, I still smile, you know, and um, yeah,  &amp;#039 ; cause again, he just exuded gratitude and it, um, yeah. So mm-hmm.     SS:    Well on a lighter note! Uh.     JR:    &amp;lt ; laugh&amp;gt ; , I know, sorry take these down.     SS:    No, no, no. It&amp;#039 ; s perfect. It&amp;#039 ; s perfect. I know you only worked there for a  semester, but how might have your work at the Cross-Cultural Center helped you  develop as a professional?     JR:    Massively. I mean, you know, as a, as a White woman, straight CIS woman, I bring  privilege with me and I always am trying to learn and understand that what my  physical presence may bring depending on the space and I&amp;#039 ; m at right? And, the  majority of the students who, who hung out in that space were, were students of  color, primarily students who were of Asian Pacific Islander descent. But, it  was something for me to be able to-- when I first got asked to kind of fill in  the role, part of me was like I didn&amp;#039 ; t want my own identity to be a detriment to  their development. But I realize now me even just knowing that I think &amp;lt ; laughs&amp;gt ;   makes a difference. That I&amp;#039 ; m aware of how my identity impacts those around me.    But there were some experiences that came up that I remember we were doing, we  were doing some activities-- Oh we were doing a, an event and it was around, um,  Judaism, and I don&amp;#039 ; t remember what the content of the workshop was, but Hillel,  which is still an active organization for serving and supporting Jewish  students, but obviously non-Jewish students can be involved. There was some  concern about us offering this workshop and possibly providing false  information. And it was one of those things that in the moment you can get very  defensive, right? You can be like, no, you know, we&amp;#039 ; re not, we&amp;#039 ; re not trying to  do anything to whatever. But what it had me do was, you need to stop for a  second and be-- again, the intentionality. It really taught me just you to think  of anyone who could be potentially impacted, but also leveraging the voices that  you have and collaborate and pull them in.    Um, &amp;#039 ; cause why wouldn&amp;#039 ; t have we have collaborated with folks on campus who live  that on, on a daily basis and could provide some additional you know, but I was  advising students at this time and the student was just doing what he was told.  He was creating these workshops kind of in a vacuum. But it was a really good  lesson to, again, do things as intentionally as possible. Even if it means you  have to move the workshop a few weeks later, if it means we&amp;#039 ; re doing it the  right way, let&amp;#039 ; s do that. So that was a really good lesson and I think it ended  up being fine. We ended up collaborating with them. Um, and then just--Trying to  think. I mean, just working with all different types of people and interacting  with students I probably normally wouldn&amp;#039 ; t have just because they weren&amp;#039 ; t  involved in Orientation Team. Like this, this particular pocket of students who  worked as student assistants, within all the other centers because there was  kind of like this collective team they had of- at the time the Women&amp;#039 ; s Center,  the Pride Center, and the Cross-Cultural Center, those three centers ;  our staffs  would get together on a frequent basis. And there&amp;#039 ; s folks from other staffs that  I have connected with that I&amp;#039 ; m still in, contact with that I probably would  never have interacted with. And to be honest, they probably would never have  even-- based on who I am and how I present and probably would never have even  interacted with me. And so, it was a great opportunity to kind of make those  connections. But, um, I learned some more things just about program planning.  We, we planned some pretty big events and just again, how to honor history and  culture and doing it in a meaningful manner while advising students who just  wanna get things done. And it&amp;#039 ; s like, how do you balance that? So that was, um,  that was a good experience.     SS:    Yeah. That&amp;#039 ; s great. Um, making connections. using your voices. Moving on, could  you describe, and this doesn&amp;#039 ; t have to be with the Cross-Cultural Center &amp;#039 ; cause  I know you worked a pretty short time over there. Could you describe a project  or initiative you with that you are particularly proud of, or were a part of necessarily?     JR:    Hmm. Geez, just so many     SS:     &amp;lt ; laughs&amp;gt ;     JR:    I think I can discuss the peer mentoring program. Although it was short-lived, I  think for what it was. It&amp;#039 ; s one of those programs that no matter how good of a  program you have, if you don&amp;#039 ; t have the resources to continue it, you can only  do so much. And so-- but it was, it was really cool because it was kind of a  brainchild of Sara and then she came to me and said, &amp;quot ; You work with new  students, can we just do this connection?&amp;quot ;  And so we really got a chance to dig  into the benefits of peer mentoring and we kind of, we created it really from  the ground up. We recruited current students to be peer mentors, created that  training for them. And because of my work with O-Team [Orientation Team], who is  solely volunteers, you know, I had a training with them, a weekly training with  them on, in the spring semester, and then we had retreats. And so I was able to  really bring that component. Um, and then what Sara brought was really the, the  pieces of how-- why we&amp;#039 ; re serving this particular population because there is an  equity gap that our white students are persisting at a higher rate and  graduating at a higher rate than our students of color. So, and then there was  research that showed that peer mentoring specifically helps to close-- is one of  the most beneficial components that a student could have to have a peer to peer  connection. So it was really fun to work with her on that and really create the  curriculum, create the, the criteria for the mentors. And then I remember we had  spreadsheets and we were divvying up the, the caseloads of like who, or not the  caseloads-- of like who would be matched with certain mentors and stuff like that.    Um, and so that was really fun. And then once Sara left and Floyd came on, um, I  don&amp;#039 ; t think it was a while, but he and I had the idea to do like an overnight  retreat with this program. So what we did was we had them all come together. So  we&amp;#039 ; ve had the mentors and the mentees, this is before school even started, had  them on a bus. We drove up to Julian [California] and we did kind of  team-building activities. And it was really-- I remember we had this, we wanted  to do a ropes course and we had, there&amp;#039 ; s a ropes course at this camp. And I  remember Floyd and I were brought in probably three days before the retreat. And  our boss at the time said, we can&amp;#039 ; t spend the money on this. And we&amp;#039 ; re like,  &amp;quot ; What are we supposed to do?&amp;quot ;  So then he and I just like hunkered down and  created like our own like, internal team-building exercises, but we&amp;#039 ; re like,  &amp;quot ; What the hell are we gonna do?&amp;quot ;  But we figured it out. What&amp;#039 ; s funny now is I  think it was that year, one of the mentees is now on my coaching staff.     SS:     &amp;lt ; laughs&amp;gt ; .     JR:    So I&amp;#039 ; ve known him forever and it&amp;#039 ; s really cool. And then funny enough we, well  it&amp;#039 ; s not funny but, we had to buy a new car this past weekend, track me here--  and I, we go to San Diego County Credit Union because that, we had literally  just paid our car off on Thursday and that&amp;#039 ; s when our car died. So we went back  to San Diego County Credit Union. Said we wanted to get a loan with you again.  And as we&amp;#039 ; re meeting with this loan officer, she&amp;#039 ; s like, where do you work? I  told her, she&amp;#039 ; s like, &amp;quot ; I knew you look familiar!&amp;quot ;  And my husband&amp;#039 ; s always like,  &amp;quot ; I swear to God, she knows people everywhere.&amp;quot ;  And she said, &amp;quot ; I was part of the  peer mentoring program&amp;quot ;  and I remembered her &amp;#039 ; cause she was assigned to, I would  say was our best mentor &amp;#039 ; cause some of our mentors left a lot to be des-- like,  &amp;quot ; Can you talk? Can you touch base with your students?&amp;quot ;  But this one -- and her  last name was Ruiz as well -- and so we connected on that, but it was so cool to  see this student who had been in the peer mentoring program and just being like,  &amp;quot ; I remember you!&amp;quot ;  And it was a nice little reunion. Um, but I thought it was a  really cool framework to create. Um, unfortunately the resources just weren&amp;#039 ; t  able to keep it going. So.     SS:    Yeah. That&amp;#039 ; s cool that you saw your, your one mentor--[indistinguishable]     JR:    It was so funny that, &amp;quot ; I know you look familiar!&amp;quot ;  When I said I worked at  campus, it was funny.     SS:    Yea I Know plenty of people working in the university space currently working  with limited resources. Yeah, it&amp;#039 ; s definitely challenging.     JR:    It is. Especially when it&amp;#039 ; s such meaningful work like that. I mean, it&amp;#039 ; s  literally to support, but now I&amp;#039 ; m in a space again to be able to do that same  kind of work, which is exciting.     SS:    Mm-hmm. What is the significance of having a space that champions  underrepresented students?     JR:    Um, I mean so much. And with underrepresented students, obviously that&amp;#039 ; s such a  large umbrella, right? And then every group and, and community that makes up  that term needs different things and there&amp;#039 ; s an intersectionality and all that  and it can-- but you know what it really comes down to, it&amp;#039 ; s about equity,  right? And it&amp;#039 ; s interesting having conversations with people who don&amp;#039 ; t quite get  it and there&amp;#039 ; s people who make comments sometimes it&amp;#039 ; s like, &amp;quot ; What about a space  for us?&amp;quot ;  And I&amp;#039 ; m like, do you understand that any-- I can go somewhere and see  someone who looks like me and understands my experience. I mean, generally  speaking, pretty easily, if you have a student who comes to this campus and does  not see anyone who looks like them during the day, does not have a faculty  member teaching them who is from the same culture or community, to be able to  have a space that a student knows they can go to. To have an experience that  just physical and mental and emotional safety on a daily basis, for them to do  homework and define that community will only help them to be better in all  aspects of their life. That&amp;#039 ; s why programs like EOP [Educational Opportunity  Program] and ACE Scholars and those programs exist because they&amp;#039 ; re-- every  student should have access to the same level of services, right? First and  foremost. But, if you look at certain populations and certain areas where  students are from, they then need that much more support to get them to the same  place that more majority populations are. So I think providing spaces like this  is one step in providing that, that equity. Um, because I can imagine a student  coming here and I&amp;#039 ; ve never really experienced it, but being like, &amp;quot ; I don&amp;#039 ; t see  myself here.&amp;quot ;  They&amp;#039 ; re not gonna feel an emotional connection to the campus.  They&amp;#039 ; re not gonna feel like going to class because why would they care? I mean,  there&amp;#039 ; s some students who inherently they just have this intrinsic motivation  and they&amp;#039 ; ll go to school and it&amp;#039 ; s fine.    But you wanna have that, that community and sense of belonging. That&amp;#039 ; ll just  make it that much more just robust of an experience for them. And the community  pieces is massive. So spaces like this, if done well, and intentionally and has  good leadership and the resources it needs. Because the thing is these centers--  and people joke a lot of times are placed in the basements of buildings, they&amp;#039 ; re  placed in inaccessible areas that people don&amp;#039 ; t necessarily know about. If you do  it well and put &amp;#039 ; em in high traffic areas like the USU [University Student  Union], have staffing and resources to really support those students, then it  goes well. But just historically spaces like that are just under-resourced and  which is an issue. So.     SS:    Yeah. Um, I guess in that same sort of area of, doing it right. Are there any  aspects of your time at the Cross-Cultural Center that you would&amp;#039 ; ve approached  differently if given the chance?     JR:    Mm. I, when I came in, because again, there was this like conglomerate of the  three spaces. I would, and it was a really short period of time, but I got kind  of sucked into their drama &amp;lt ; laughs&amp;gt ; , and I wish I would&amp;#039 ; ve come in and I don&amp;#039 ; t  know if I had fully found my voice yet like if I, knowing what I know now about  things and haven&amp;#039 ; t gone through when I&amp;#039 ; ve gone through now, I feel like I would  be able to go in and be able to really help the students to be very-- To, you  know to collaborate, but not necessarily be dependent on, I think, I wanted to  collaborate with these other folks but I think there was almost a sense of like  I had to defer to what they wanted kind of thing. And so probably it would be  fun to go back in there now knowing what I know now and see how things would be  different. But, I don&amp;#039 ; t know. I think that the state of where I was at the time,  you learn based on where you&amp;#039 ; re at in life. And I got lessons, from it. I, um,  there were-- I worked with my first student who I was aware of being  undocumented at the time and just learning about that process and learning about  that impact for her and just, I mean we literally, no one knew but she would,  she would submit kind of a fake time sheet every month just to have this sense  of normalcy and that nobody would question. And just, that was kind of my first,  kind of opportunity to, to work with students experiencing those challenges. So.  I can&amp;#039 ; t think of anything glaring. I was still I think pretty early and young in  my profession. Um, so, there&amp;#039 ; s still days where I&amp;#039 ; m like, &amp;quot ; You wanted me to be  in there?&amp;quot ;  But, it worked out. But I think those are the things I can, I can  think of.     SS:    That&amp;#039 ; s good.     JR:     Yeah.     SS:    More experience.     JR:    More experience. It&amp;#039 ; s all, it&amp;#039 ; s all experience. Yes.     SS:    Well, as we&amp;#039 ; re wrapping-- winding down, I know you mentioned before that a lot  of people that would go to the Cross-Cultural Center were um--     JR:    Asian Pacific Islander.     SS:    Oh yeah. Asian Pacific Islanders.     JR:    &amp;lt ; laughs&amp;gt ;  Yes.     SS:    I, a lot of questions are raised around like these cultural centers, like the  Black Student Center and, the Latinx Center and stuff like that. And should  there be an Asian student center? Should there be a white student center? What&amp;#039 ; s  your response to that?     JR:    &amp;lt ; laughs&amp;gt ;  That&amp;#039 ; s my response. &amp;lt ; laughs&amp;gt ;  Um, I mean, I think I mentioned it before  about the purpose of these spaces. Everyone, every student should have access to  support and resources on our campus. I do not think inherently based on the  setup of society, students at particular demographics are lacking spaces where  they see others like them.     SS:     [Mm-hmm.]     JR:    Like I said, things need to be, do, done well. You need to have the staffing. I  think it&amp;#039 ; s always going to be met with some dissonance because there&amp;#039 ; s gonna  always be people who just don&amp;#039 ; t get it. But the people who are the ones  traditionally, and I know there&amp;#039 ; s people who may identify as the same within  that center and say, I don&amp;#039 ; t think we should have, you know, separation or  whatnot. But it depends where people are at on their identity development. And  when you kind of go through identity development, you get to the point where  you&amp;#039 ; re comfortable enough in your space and your skin and your whatever to  understand that everyone else is in a different space and that&amp;#039 ; s okay. And that  some students may be okay with it and some students may really need that space  to be successful. And again, if having a Black Student Center allows one black  man who goes to school here to have a physical space that he can go to feel  safe, then I think that&amp;#039 ; s been successful because otherwise where would he find  that here? Right. I think the people who ask those questions about, why don&amp;#039 ; t we  have this? Why don&amp;#039 ; t we have this? And it&amp;#039 ; s like, I don&amp;#039 ; t-- there&amp;#039 ; s gonna always  be people who ask those questions and they don&amp;#039 ; t have an answer for it. They  don&amp;#039 ; t have anything to kind of back up, you know, you ask the question of, &amp;quot ; Why  do you think we need that space?&amp;quot ;  And they don&amp;#039 ; t have any, you know, there&amp;#039 ; s no  research to back up the answers that they&amp;#039 ; re hoping to get. It&amp;#039 ; s just, they&amp;#039 ; re  there-- The questions are just being asked, I think to kind of stir things up.  But again, the caveat is: you don&amp;#039 ; t wanna just do it to do it to check off  boxes. You need to do it as intentionally as possible. And I&amp;#039 ; m far from being an  expert on how to implement that. But if you don&amp;#039 ; t have the resources and don&amp;#039 ; t  have the institutional support, you&amp;#039 ; re only gonna be, you&amp;#039 ; re set up to fail.     SS:    Mm-hmm. Perfect. Great. Um, yeah, I like that answer. If it helps. It&amp;#039 ; s worth it.     JR:    Yep. Mm-hmm.     SS:    To conclude connecting to that question, uh, what role do you see the  Cross-Cultural Center playing as it coexists with the expansion of  identity-specific spaces?     JR:    I would imagine, I&amp;#039 ; ll say Floyd specifically &amp;#039 ; cause he has been the  longest-tenured, um, director in there now. [Floyd] is probably been asked how  he&amp;#039 ; s gonna be-- What is the Cross-Cultural Center? How does the Cross-Cultural  Center kind of stand apart from the other identity centers? I think with the  Cross-Cultural Center, although other centers talk about intersectionality and  you know, and that sort of thing, I think what the Cross-Cultural Center can  really focus on is really that multiculturalism, how all the different  identities intersect and kind of can help to facilitate those conversations and  understandings and that sort of thing. I would imagine there&amp;#039 ; s been  conversations about-- do we have a space for, you know, our APIDA [Asian Pacific  Islander Desi American] students? Because that tends to be the space that, that  population tends to spend time.    I think, there were conversations way back in the day where, &amp;#039 ; cause they&amp;#039 ; re  Kamalayan Alliance, I don&amp;#039 ; t know if it&amp;#039 ; s a really big organization now, but  Kamalayan Alliance was a massive student organization back in the day, and that  was primarily the students who made up the space in the center and some people  had issues with it. It&amp;#039 ; s kind of like but this is not supposed to be just for  Filipino students, but it&amp;#039 ; s like, who defines that? You know? It depends on who  has a connection here and who feels connected. So, I would imagine-- I know  there&amp;#039 ; s some campuses who have, I mean, tons of different affinity spaces and  identity centers. And I&amp;#039 ; m sure there&amp;#039 ; s gonna be conversation about what, what is  C3&amp;#039 ; s role in that? Um, I don&amp;#039 ; t know the answer I&amp;#039 ; m not privy to those  conversations, but I&amp;#039 ; m sure the questions have come up of what is the space for  this type of physical and identity space in the midst of adding all these  different, identity spaces? Other campuses do it. It&amp;#039 ; s just, I&amp;#039 ; m sure there&amp;#039 ; s a  lot of conversations about what is the vision and mission and kind of, where&amp;#039 ; s  it gonna go, which can be exciting. Um, but I&amp;#039 ; m sure there&amp;#039 ; s also some pressure  to be like, who are we? What is our, what is our mission here on campus? But,  um, the current leadership can figure it out. He&amp;#039 ; s [Floyd Lai, Director of the  Cross-Cultural Center] good. He&amp;#039 ; s good.     SS:    Yea, he is good.     JR:    He is good.     SR:    Anyways, thank you so much for coming here and--     JR:    This was Fun. &amp;lt ; laughs&amp;gt ; . I don&amp;#039 ; t know what I expected, But yeah.     SS:    Anyway, I&amp;#039 ; m gonna end the recording.     JR:     Okay.       https://rightsstatements.org/page/InC/1.0/?language=en video Property rights reside with the university. Copyrights are retained by the creators of the records and their heirs.    This resource is licensed for noncommercial educational use using CC NC-BY 4.0. Please contact Special Collections at archives</text>
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